The website for booking transport to and from the airport was confusing. Grayline seemed a lot pricier than Flybus. I wish we didn’t have to transfer from the bus stop pick up and at the bus...
They stood me up. The bus never showed up. I had to call them, they didn't give a solution just the refund. It was my last day at the country and this situation was the worst.
Andrei
Gray Line Iceland
3 years ago
Thank you for taking the time writing us about your experience.
We truly regret to hear about this inconvenience and we can see our team has already processed the refund for your booking.
It seems like this was due to a technical/system error with your booking which caused the inconvenience.
We sincerely apologize for any inconvenience caused.
Great service however paid for hotel pickup however bus did not arrive at stated time. Had to walk 3.5km with luggage to depot. Once at depot service was excellent.
Köpdatum: 06/08/2023
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Gonzalo Lasso Arevalo
Feefo-verifierat
3 years ago
Vad Gonzalo Lasso Arevalo sa om Gray Line Iceland:
One can only stay not much time in every place. And in the return trip the driver not drooped off on the proper site.
Andrei
Gray Line Iceland
3 years ago
Thank you for taking the time in writing us about your experience. We regret to see that the beautiful Golden Circle sights deserve only 2 stars. At each location customers are allowed from 30 to 60 min, depending on the time table and group dynamic.
On the return to Reykjavik customers can be dropped off by the tour bus at certain locations or use the drop off service from Reykjavik Terminal, same used when picked up.
Darren and piotr were amazing and very friendly. They both did a great job of providing interesting information and insight into Iceland and the lives and experiences of being in/from Iceland
Only 25 minutes for lunch and 20 minutes for dinner, guide uncorrect listless and unprepared. She did not tell one word, she read the tablet in a uncertain english and chating all the time with the...
Gray Line Iceland is a leading tourism specialists, offering a comprehensive range of sightseeing tours, day tours, vacation packages and tailor-made travel services. Building on more than a quarter century of experience, Gray Line is the go to local expert for destinations and sightseeing around Iceland.
Vi samlar självständigt in feedback på uppdrag av de företag som samarbetar med oss. Vår plattform vänder sig endast till verifierade köpare, så du kan vara säker på att du läser omdömen från verkliga kunder.
Bara kunder med inköpsbevis kan lämna ett Feefo-omdöme. Vi säkerställer detta genom att kontakta köparna direkt efter transaktionen.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Gray Line Iceland is a leading tourism specialists, offering a comprehensive range of sightseeing tours, day tours, vacation packages and tailor-made travel services. Building on more than a quarter century of experience, Gray Line is the go to local expert for destinations and sightseeing around Iceland.