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Hi, Many thanks for your feedback. I'm pleased to hear that you are happy with speed that you received your shipment and the suport we gave you however you felt we are not transparent about our prices and you found the cost expensive. We do provide a pricing page on our website which allows customers to enter their country, city and postcode then the weight and dimensions of the goods being shipped. This allows the customer to have an indication of the services and prices charged for shipping from the our addresses to the customers home address. These prices do not include any import duty or taxes which will be calculated on import of the goods according to local laws. For shipping prices, these are calculated on the amount of space the shipment takes up in transit which is called the volumetric weight. The actual weight of the goods would be used for the chargeable weight only if this exceeds the volumetric weight. I see for your parcel that the weight was very low however the pricing was based on the volumetric weight. We may have been able to help reduce the volumetric weight by using our combine and repack service, this is available to you when you ship on your account. When this service is chosen our warehouse team evaluates if the parcel can be repacked and reduced in size to ensure the customer receives the maximum value for shipping. I see that you mention shipping from the US and Japan. We currently have an address in Japan if you are interested and will be looking to switch on a US address later this year. I hope this information helps going forward and if you have any other questions please don't hesitate to get in touch. Kind regards, Tracy.

Hi, Many thanks for your feedback. I'm sorry to hear that you have not yet received your parcel, I do understand your frustration however the goods are currently held with customs which is totally out of our control. On import customs have the right to inspect incoming shipments and hold them for an extended period of time. I have asked one of the customer service agents to contact DHL for an update on the situation and they should be in touch shortly with an update. Please be assured of our best attention to your shipment and we will do our very best to work with the courier to clear your goods so the final delivery can be completed. Kind regards, Tracy.