forward2me Omdömen

HI, Many thanks for your feedback. I'm pleased to hear that our processors descriptions of your goods have improved and this has been helpful. Please don't hesitate to get in touch with our Customer Service team at any time if you are struggling to identify a package. Kind regards, Tracy.

Hi, Many thanks for your feedback. I'm sorry to hear that you are unhappy with the service provided by forward2me. From the communication I can see that although we initially thought the delay was due to customs clearance, DHL in fact confirmed on their second email that this was an operational error on their part. I believe after our agent contacted DHL they have provided compensation for you and this has already been refunded to your account. With regards to guidance on additional duty, we do clearly state on our terms of trade that our pricing is quoted for a delivery duty unpaid shipment and all duty and taxes owing will be calculated on import of the goods to the receivers country according to their local laws. All import duty and taxes are payable by the receiver on arrival of the goods generally before delivery is made. This is also stated on the commercial invoice on your account which is available to customers when they ship. When a customer registers with us we do ask them to read the terms of trade so they are aware of what our service offers, before a customer is registered they need to confirm they have read these terms. I'm sorry if the fees for import were higher than expected, I see the commodity you shipped was alcohol and these type of shipments do tend to have higher import taxes for most countries. I hope this helps explain your concerns however if you have any further questions please feel free to contact me at info@forward2me.com. I look forward to hearing from you with confirmation. Many thanks, Kind regards, Tracy.

Hi, Many thanks for your feedback. I'm sorry to hear that your goods have been received and you are unhappy with the way they have been repacked and the package has arrived in a poor state. In these sort of instances we encourage the customer to report to our customer service team who can then evaluate what happened and how the damage was caused. I don't see that you have been in touch with our customer service team to report this incident. Please could you send over some photographs showing the damage to info@forward2me.com and we can then assess the situation further? I hope to hear from you soon. Kind regards, Tracy.