forward2me Omdömen

Hi, Many thanks for updating your feedback, I'm pleased the issue was resolved however if you have any further queries regarding your shipment or our service please contact our customer service team at info@forward2me.com. Kind regards, Tracy.

Hi, Many thanks for your feedback. I'm sorry to hear that your package wasn't repacked to our usual standard, if you are able to send over some photographs of the packaging we can report this to our warehouse manager who will investigate why the packaging wasn't up to standard. Our customer email is info@forward2me.com. With regards to shipping due to the current pandemice situation many of the budget services have been withdrawn, these type of services usually use space on passenger aircraft. Seeing that people aren't moving around the world in the same way as pre-pandemic times space on these aircrafts are limited. However we are currently working with our couriers to add some new budget services and hope to have these services up and running in the next few months. Kind regards, Tracy.

Hi, Many thanks for your feedback. I'm pleased to hear that you are happy with the UK customer service however there is a delay in the response from our Japan colleagues. I have chased up on this for you and hopefully we should receive a reply soon. Please accept my sincere apologies for the delay. Kind regards, Tracy.

HI, Many thanks for your feedback. I'm pleased to hear that you are happy with the speed that your shipments are received however you find the costs for storage over 30 days expensive. Due to the volume of parcels we receive for our customers each day we need to keep the parcels flowing through our warehouse. We understand that customer look to purchase multiple items and ship them together to make shipping cost effective, this is the reason why we offer the 30 day free storage period. We do base our service on shipping rather than storage so encourage our customers to ship goods within the 30 day free storage period. I hope this helps explain why we have to charge for storage after the 30 day period however if you have any further questions please don't hesitate to get in touch with our Customer Service team and they will be happy to advise you further. Kind regards, Tracy.

Hi, Many thanks for your review. I'm pleased to hear that you are happy with the service forward2me offer however you would like to see more budget options for shipping smaller items. It has been a difficult year in shipping due to the CV19 pandemic, due to the lack of passenger flights freight space on aircraft has been premium. This has meant that many of the budget services are no longer viable and have been removed from our offering. Now the world is returning to a more normal level and travelling hopefully will resume soon, more budget options should become available again and we are in the process of increasing our offering in this area. These services should be showing on our site in the next couple of months. I hope this helps going forward however if you require assistance at any time please feel free to contact our customer service team and they will be very happy to assist you. Kind regards, Tracy.