forward2me Omdömen

Hi, Many thanks for your feedback, this is very important to us. I'm sorry to hear that you are unhappy with the length of time the shipment has taken to be delivered by UPS, I have had a look at the tracking and can see that your parcel was held by customs in Germany for a time which has caused the main delay. I believe customs in Germany often have backlog, unfortunately now the UK is not part of the EU all goods being shipped from the UK to an EU country has to undergo customs clearance on import and may incur additional import duty and taxes according to the receiving countries laws. I hope this won't deter you using our service again in the future, we are looking at options to offer our customers all upfront costs in the future which hopefully will help delays with customs however I can't confirm a time when this service will be available. Please feel free to contact our customer services if you have any other questions. Kind regards, Tracy.

Hi, Many thanks for your further feedback, I'm pleased that you are happy with the service forward2me offer however I'm sorry that UPS have not offered the same level of service. We do offer other services from the UK to Germany, these include DPD, TNT and DHL, these may be options for you, the next time you try our service. Please feel free to contact our Customer Services at any time if you need any other advice or assistance with choosing a service. Kind regards, Tracy.

Hi, Many thanks for your feedback. I'm sorry to hear that you are unhappy with the fees charged for shipping however I see that the goods being shipped are classed as dangerous goods for shipping. Couriers do charge an additional charge for shipping due to the additional work involved with handling these kind of goods. These additional charges does make shipping a little more expensive than a standard shipment however forward2me simply pass on the surcharges at cost although these kind of shipments take much longer to prepare and ship. Our warehouse staff need to complete a rigorous traning programme every two years and pass an exam at the end to be able to ship dangerous goods. I will contact you directly by email to explain the charges further, I would be very interested to learn what other forwarders are charging for this kind of shipment as the charges tend to be a standard across the board from the couriers. Kind regards, Tracy.

HI, Great to hear your package arrived safely, many thanks for the feedback. Kind regards, Tracy.

Hi, Many thanks for your feedback, its great to hear that you will use our services again and look forward to helping you again soon. Kind regards, Tracy.

HI, Many thanks for your feedback. I'm sorry to hear that you are unhappy with the service due to your parcel being received in bad condition, this must have been very upsetting for you. Please be assured that we do our upmost to ensure parcels are packaged so they are safe and secure for international transit however we then put all our faith in the courier to deliver the goods to you safely. I see that you have not reported this situation to our customer services so I have asked one of the team to reach out to you via email to obtain further details. Once we have more information about the condition of the parcel we can open a full investigation to work out what went wrong. We hope to hear back from you soon and resolve this for you so we can restore your opinion of forward2me. Kind regards, Tracy.