forward2me Omdömen

Hi, Many thanks for your feedback. I'm sorry to hear that you are unhappy with the cost of shipping your items. I do feel that we offer value for the service we offer. I can see that you have shipped low value items to our guernsey address, this address is aimed at receiving high value items where the 20% vat can be saved on the purchase cost. Many retailers on the UK mainland offer this option to Guernsey. Due to this address being on a small island with limited infrastructre shipping prices can be a little more expensive than when shipping from the mainland. If the goods are low value it may be more cost effective to ship goods to the mainland address and use our combine and repack service to ensure that you obtain the maximum value for shipping. However if the goods are higher value it is often more cost effective to save the vat on the purchase price and pay the slightly higher rates for shipping from our Guernsey address. Combine and repack may also be an option to ensure that you receive the best possible price for shipping. Using our services enables customers to purchase goods from multiple retailers and ship them together in one shipment, forward2me are offering a service and don't actually sell products, many large retailers selling products often incorporate the cost of shipping within the cost price so they can offer a very low shipping cost. I hope this helps explain the difference between our UK mainland and Guernsey addresses and the benefits our service offers. Kind regards, Tracy.

Hi, Many thanks for your feedback. I'm pleased to hear that you are overall happy with the service we offer however you found the shipping price a little higher than you would have liked. I see that you have chosen to ship from our Guernsey depot, this address is mainly aimed at customers who purchase high value goods. Due to Guernsey being a small island off the south coast of the UK, it has very limited infrastructure so shipping can be a little more expensive from this location versus the shipping cost from mainland UK. However for high value goods, where retailers offer to deduct the 20% vat savings can be made using this address. Looking at the value of the goods in your shipment it may have been more cost effective to ship to the mainland address address on this occasion. Another option would be to make the most of the 30 day free storage period and purchase a number of items within this period that could be consolidated into one shipment to ensure that you obtain the maximum value for shipping. I hope these options may help going forward however if you have any other questions please don't hesitate to get in touch with our Customer Services who will be very happy to guide you in the right direction. Kind regards, Tracy.

HI, Many thanks for your feedback, this is very important to us. I'm pleased that you are happy with the service we offer and will take on board your comments about the initial guide or tutorial videos. Kind regards, Tracy.