Flooring Direct Omdömen

Thank you so much Olivia, We take pride in the service we provide to our customers, thank you so much for recognising this. Have a great day. Hayley-Flooring Direct

I'm very sorry to hear you were disappointed with our service, i would be grateful for the opportunity to discuss this with you. My email is hayley@flooringdirect.co.uk Kind regards Hayley- Flooring Direct

Hello there, we do understand how frustrating this is for our customers, however we are at the hands of our courier, they provide a national delivery service which is generally fast and efficient, unfortunately due to staffing levels, annual leave, sickness due to covid, and road network issues in general, they haven't been able to fulfil this lately, which has resulted in a large number of backlogs within their depots. We are doing our best to work around this and allow a few more days for delivery, and this seems to be working. We have been informed that the backlogs are now cleared and so it should be business as usual! Thank you so much for your comments, and i apologise that you were disappointed on this occasion. Kind regards Hayley hayley@flooringdirect,co.uk

Hi Neil, You should have received a tracking number, and details for the courier your order was sent with. Occasionally deliveries are left with a neighbour, if this is the case the courier should have a door number or further information for you.If you could contact me please, I am more than happy to reach out to our courier and see where your delivery is, to resolve this for you. Kind regards Hayley- Flooring Direct

Thank you so much for your review Emma, it's been a pleasure dealing with you! Hayley

Hi Fiona, we really appreciate you taking the time to let us know you are happy with your product and service, it makes us happy too! Please contact us again if you require anything further. Hayley

Thank you so much for your lovely review, we are super pleased that you are happy with your completed project. Kind regards Hayley Flooring Direct

I'm very sorry to hear this, would you mind contacting me with some further information please? I would like to apologise to you personally and make sure that this doesn't happen to any future customers. Thank you so much for your review. Kind regards Hayley Flooring Direct

Thank you so much for your lovely comments Anne- it was a pleasure to assist you, I'm glad you are happy with your flooring! You know where we are if you need anything further. Kindest regards Hayley

Thank you for your wonderful review, I will forward your comments to customer services, who will be delighted to read this. We appreciate all feedback that is left, so thank you for taking the time out of your day to write this. It has been a pleasure to assist you, please contact us again if you require anything further. Kind regards Hayley Flooring Direct