OvuSense Omdömen

Hi JenniferI'm sorry to hear that you experienced some connection troubles with your Sensor.In relation to the UTI, OvuSense is a Class II medical device which is made from medical grade silicone. Full biological safety evaluation testing was been carried out on the OvuSense Sensor under ISO 10993 regulations (International Standards Organization) with all tests showing that the use of the OvuSense Sensor presents no biological or toxicity risk. Further bio-compatibility testing has confirmed the effectiveness of daily cleaning of the OvuSense Sensor with soap and water. So, the Sensor itself should not cause any irritation or infection. It may be the soap that you are using to clean the Sensor, which has upset the pH balance in your vagina. If you'd like to contact me at caroline@ovusense.com I'd be happy to discuss this further with you.Many Thanks,CarolineCustomer Relations ManagerThe OvuSense Team

Hi TaylorThank you for your feedback and Congratulations on your pregnancy. I have reviewed the communications between you and our Customer Support team and I can see that an explanation was provided as to why the App had not confirmed ovulation at that particular point. There was a missing day of data on CD 17, whereby the Sensor was not worn for long enough to provide a reading. After you continued wearing the Sensor, I can see that the date of ovulation was provided. We are happy to replace any product which is deemed to be faulty, however having looked at your account I believe the Sensor has been working as it should have been. Best Wishes Caroline Customer Relations Manager The OvuSense Team

Hi - Thank you for your feedback. I have taken a look at your account and it seems that unfortunately the Sensor was not being worn correctly for it to determine ovulation, there are some days with missing data and only 4 days worth of data in Cycle 2. In order for the App to predict and confirm ovulation, the Sensor must be worn every night (except when bleeding or spotting) until the App confirms ovulation or your next period arrives. If you need further assistance on how to use the Sensor, please do not hesitate to get in touch with the Customer Support Team and we will be more than happy to assist you.

Thank you for your feedback.

Hi - Thank you for your feedback. I have taken a look at your account and it seems as though you are not wearing the Sensor consistently in order for it to confirm ovulation for you. You must continue to wear the Sensor until it provides an ovulation date or your next period arrives. If you need additional advice on how to use your Sensor, please get in touch with our Customer Support Team via the website (www.ovusense.com)

Thank you for the great feedback Ivy & Congratulations! Have a very happy & healthy pregnancy. Best Wishes, The OvuSense Team

Hi Brenna - Thank you for your message and I'm sorry to hear of your disappointment. As per the Terms & Conditions on our website, payments are taken in accordance with the PayPal Billing Agreement and you must cancel before the next payment is taken out. The Subscription is automatically added to your account once the payment is taken, which is why we were unable to offer you a refund on this occasion. On behalf of the OvuSense Team, we wish you all the very best on your future journey. Kind Regards, Caroline - Customer Relations Manager - The OvuSense Team