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ExoticDirect Recensioner

Visar alla 1,994 omdömen

Betrodd kund

Feefo-verifierat

5 years ago

Great service

Great purchase as expected. I'm glad I found a great deal for insuring my conure.

Alec

ExoticDirect

5 years ago

Thank you for giving us this positive review. It's great to know that you're happy with both the service we've provided and also the level of cover that's available for your conure. Should you ever have any questions about your cover, or need to make any changes, please do get in touch and we'll be very happy to assist you. Best regards, The Exotic Direct Pet Insurance Team

Mr Paul Mead

Feefo-verifierat

5 years ago

Uppladdade medier

Visa alla medier (2)

Vad Mr Paul Mead sa om ExoticDirect:

Excellent Customer Service

I spoke with Alec, who was friendly, helpful, and offered me great Customer Service. This is my 3rd Pet I’ve insured now with Exotic Direct, and I couldn’t be happier. They provide great peace of...

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Alec

ExoticDirect

5 years ago

Hi Paul, Thank you for giving us this positive review and also for adding such nice comments. It's great to know that you're happy with the friendly and helpful service we've proceed you with and that having all of your pets on cover provides you with a great peace of mind. That you feel able to recommend us to others is a huge compliment. Thank you! Should you ever have any questions about your pet insurance cover, or need to make any changes, please do let us know and we'll be very happy to assist you. Best regards, The Exotic Direct Pet Insurance Team

Betrodd kund

Feefo-verifierat

5 years ago

Slow but helpful

Fantastic customer service, I have 4/5 as it took 5-6 months the all claim process

Alec

ExoticDirect

5 years ago

Thank you for giving us this positive review and also for adding your comments. We are sorry if your claim took that long to process. Our Claims Team all work very hard to try and minimise the time it takes to process customer claims and their associated payments - but a thorough process does still have to be followed in order to protect both you and us. Hopefully any claims you need to make in the future can be processed faster. However, it's great to know that you are happy with the customer service we've been able to provide you with through out the claims process. Thank you for highlighting what we're doing right - it really count for a lot and I'll be sure to pass your kind remarks on to the team. If you ever have any questions about your policy, or need our help with anything else, please do get back in touch and we'll be very happy to assist you in any way that we can. Best regards, The Exotic Direct Pet Insurance Team

Mrs Penny Buckell-Wickings

Feefo-verifierat

5 years ago

Vad Mrs Penny Buckell-Wickings sa om ExoticDirect:

Very simple to join up

Alec

ExoticDirect

5 years ago

Hi Penny, Thank you for giving us this positive review. It's great to know that you found the process of joining up to be a simple one and we hope that you now have the pet insurance cover you wanted for your pet. Should you ever have any questions about your policy, or need to make any changes, please do get in touch and we'll be very happy to help you in any way that we can. Best regards, The Exotic Direct Pet Insurance Team

Betrodd kund

Feefo-verifierat

5 years ago

Very quick to respond when I required information and very helpful.

Alec

ExoticDirect

5 years ago

Thank you for giving us this positive review. It's great to know that when you contacted us for information, our team were able to provide a helpful response quickly. Should you ever have any further questions about your policy, please do let us know and we'll be very happy to assist you any way we can. Best regards, The Exotic Direct Pet Insurance Team

Betrodd kund

Feefo-verifierat

5 years ago

Fantastic service

Fantastic service and very professional. I am so glad I found this company. When I needed to claim, it was very easy, staff were supportive and helpful. Payment was very prompt. Excellent.

Alec

ExoticDirect

5 years ago

Thank you for giving us this positive review and also for taking the time to add such nice comments. It's great to know that you're happy with the level of service we've been able to provide you with and also that when you need need to claim, our staff were supportive and helpful. If there is ever anything further we can do to help in the future, please do get back in touch and we'll be very happy to assist you. Best regards, The Exotic Direct Pet Insurance Team

Betrodd kund

Feefo-verifierat

5 years ago

Very easy to apply for the insurance for our pet bird

Louise

ExoticDirect

5 years ago

Hi There, Thank you for your review and great words on our insurance application process. If you have any queries on your new cover, please do get in touch with our policy team. Kind Regards The Exotic Direct Team

Betrodd kund

Feefo-verifierat

5 years ago

I can't rate this experience as my claim hasn't been settled yet so would be unfair to comment

Hayley

ExoticDirect

5 years ago

Hi there, We have checked our system and believe the claim has now been settled, please let us know on 0345 982 5505 if you have not received the payment and we will look into this for you. Kind Regards, The Exotic Direct Team.

Mr Ryan Martin

Feefo-verifierat

5 years ago

Vad Mr Ryan Martin sa om ExoticDirect:

Great service. Very friendly and very helpful. Couldn't have asked for m

Louise

ExoticDirect

5 years ago

Hi Ryan, Thank you for your great review and for rating us with five stars, we really appreciate it! Kind Regards The Exotic Direct Team

Lizzie

Feefo-verifierat

5 years ago

Vad Lizzie sa om ExoticDirect:

Very overpriced but practically the only place to ensure hamsters, so they can get away with it...

Nathan

ExoticDirect

5 years ago

Hello Xenia, Sorry to hear that you feel that the policy is overpriced, we are always looking at the market to make our pricing as fair as possible. We really do appreciate the feedback, If you would like to discuss this further please let us know and we can get a member of the team to contact you, alternatively our number is: 0345 982 5505 Kind regards, The Exotic Direct Team.