Hur samlas Feefo-omdömen in?

Vi samlar självständigt in feedback på uppdrag av de företag som samarbetar med oss. Vår plattform vänder sig endast till verifierade köpare, så du kan vara säker på att du läser omdömen från verkliga kunder.

Vem kan lämna ett Feefo-omdöme?

Bara kunder med inköpsbevis kan lämna ett Feefo-omdöme. Vi säkerställer detta genom att kontakta köparna direkt efter transaktionen.

Hur verifierar vi omdömen?

Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.

Hur hanterar vi falska omdömen?

Feefo förhindrar att kunder lämnar falska omdömen, eftersom vi bara erbjuder verifierade köpare att lämna feedback.

ExoticDirect Recensioner

Visar alla 1,994 omdömen

Betrodd kund

Feefo-verifierat

5 years ago

Easy to use website peace of mind for my pet

Peace of mind for my pets needs, reasonable price for a 40 plus tortoise.

Imane

ExoticDirect

5 years ago

Hello,Thank you for rating us 5*s!We are very pleased to hear that your pets needs are met with us.We always try to offer the best service at the best rates.Kind regardsThe Exotic Direct Team

Ms Sharon Newton

Feefo-verifierat

5 years ago

Vad Ms Sharon Newton sa om ExoticDirect:

Highly recommended

I would highly recommend Exotic Direct and my policy was slightly cheaper this year

Imane

ExoticDirect

5 years ago

Hello Sharon,Thank you for rating us 5*s!We always try to give the best rates possible, when possible.Kind regardsThe Exotic Direct Team

Miss Julie Sherman

Feefo-verifierat

walsall wood

5 years ago

Vad Miss Julie Sherman sa om ExoticDirect:

Alfie the Parrot claim fantastic response

i am so pleased with exotic direct they are amazing so quick and easy to claim if Alfie gets ill

Hayley

ExoticDirect

5 years ago

Hi Julie, Thank you so much for taking the time to leave us with your positive review! It is great to hear that your claim was dealt with quickly and we hope that Alfie has recovered well. Kind regards, The Exotic Direct Claims Team.

Betrodd kund

Feefo-verifierat

5 years ago

Uppladdade medier

Visa alla medier (1)

Absolutely amazing service - always. The renewal is simple and easy, didn't have to do a thing and got the paperwork through the post without even asking. Exotic Direct team has always been fantastic...

Läs mer

Imane

ExoticDirect

5 years ago

Hello,Thank you for rating us 5*s!We are very pleased to hear that you find our renewal process fuss-free.We try to do our best as a team to make the customer journey as easy and enjoyable as possible.Kind regardsThe Exotic Direct Team

Mr Simon Hancox

Feefo-verifierat

Mumby

5 years ago

Vad Mr Simon Hancox sa om ExoticDirect:

Alec is a star representative of your company.

Alec was extremely helpful in raising a double payment I had missed, he even fast tracked the refund which I wouldn't of noticed without his help. Thank you Alec for the top rate customer service.

Imane

ExoticDirect

5 years ago

Hello Simon, Thank you for rating us 5*s! We are very happy to hear that you are satisfied with your experience with Alec, our customer service representative. We will pass on the Feedback accordingly , I'm sure it will make his day. Kind regards The Exotic Direct Team

Mr Jarek Zboch

Feefo-verifierat

5 years ago

Vad Mr Jarek Zboch sa om ExoticDirect:

Excellent

Had one claim during the year, I’d describe it as effortless. My Vet handled it from the point of filling out a claim form to me receiving a confirmation email that the claim was succesful.

Hayley

ExoticDirect

5 years ago

Hi Jarek, Thank you for taking the time to leave us your 5 star review. It is lovely to hear that you found the claims process effortless and we hope your pet has recovered well following the treatment. We hope you have a great weekend, The Exotic Direct Claims Team.

Ms Wendy Ransom

Feefo-verifierat

5 years ago

Vad Ms Wendy Ransom sa om ExoticDirect:

Highly recommend

Brilliant insurance company. So easy to get a quote and sign up and fantastic staff. Go above and beyond to help

Imane

ExoticDirect

5 years ago

Hello Wendy, Thank you for rating us 5*s! We are very happy to hear that purchasing a policy with us was a pleasant experience for you . Kind regards The Exotic Direct Team

Mrs Rachel Reynolds

Feefo-verifierat

5 years ago

Vad Mrs Rachel Reynolds sa om ExoticDirect:

More helpful if docs posted out.i don't have a printer at home

Alec

ExoticDirect

5 years ago

Hello Rachel, Thank you for giving us this positive review and also for taking the time to add your feedback. By default, we do email most customer documents (we are trying to save paper), but we do appreciate that not everybody has access to a printer and can confirm that you always do have the option of requesting that a copy of any documents we generate are sent out to you by post - all you need to do is ask for the hardcopy when you contact us. To resolve the problem you've reported, I have today arranged for copies of the documents we emailed to you on 26/07/2021 to now also be posted out to the address we hold on file for you. These should arrive in the next 10 days, but please do let me know if you do not receive them for any reason. I do hope that you're happy with the actions taken to resolve this. If there is ever anything else we can do to help, or if you have any questions about your pet insurance policy, please do give us a call on 0345 982 5505 and we'll be very happy to assist you in any way that we can. Best regards, The Exotic Direct Team

Betrodd kund

Feefo-verifierat

5 years ago

Great service!

Claim dealt with smoothly with no problems & kept in informed of progress during.

Ms Suzanne Chillton

Feefo-verifierat

5 years ago

Vad Ms Suzanne Chillton sa om ExoticDirect:

Despite not having the cover I believed, exotic pets listened back to the phone calls and have honoured the claim and paid the claim in full. Great service