ExoticDirect Omdömen

Hello ,Thank you for your feedback and for taking my call today!We apologise for the days in getting back to you with regards to your request.As discussed I have sent you confirmation of the changes we were able to make at this point .However for your other changes we will need to wait until your pets meet minimum the criteria.I have sent you an email confirming all of this.I hope the above was satisfactory and look forward to hearing from you.Kind regardsThe Exotic Direct Team

Hello Adrian,Thank you for rating us 5*s!We are very grateful to hear that you find your experience with us professional and hassle free.Kind regardsThe Exotic Direct Team

Hello Mr & Mrs Blades,Thank you for rating us 5*s!We are very happy to hear that you find our renewal process hassle free and that you received great service from our agent.Kind regardsThe Exotic Direct Team

Hello,Thank you for your feedback and for taking my call today.We are very sorry for the delays in responding to your email.Further to our discussion I can confirm that your policy is now cancelled as requested at no additional charge.Please note that it is part of our standard process to renew the policies and post across the renewal documents 3 to 4 weeks in advance in order to allow enough time for you to review and decide if you wish to continue with us or cancel the cover.We have emailed you a confirmation of the same and trust the above is satisfactory.Please let us know if we can be of any assistance in the future.Kind regardsThe Exotic Direct Team

Hello ,Thank you for rating us 5*s!it's good to hear you were happy with your renewal documents and process in general.Kind regardsThe Exotic Direct Team

Hello Brian,Thank you for rating us 4*s!We are very grateful to hear that you you were treated kindly by our claims department .However At renewal this year, we had to factor in the claim we had paid out on, which is the primary reason you have seen your premium increase.Insurance premiums are reviewed annual and if nothing else changes, then there is a good chance that your NET premium will start to reduce at future years renewals. I trust that this explanation is satisfactory, but if you would like to discuss it in any more detail please get in touch.Kind regardsThe Exotic Direct Team

Hello Mr Adam,Thank you for rating us 5*s!We are very grateful to hear that you are satisfied with our customer service.Kind regardsThe Exotic Direct Team

Hello,Thank you for rating us 5*s!We are very happy to hear that your queries were dealt with swiftly and that you are happy enough to recommend us.Kind regardsThe Exotic Direct Team

Hello Tracy,Thank you for rating us 5*s!We are happy to hear that you are satisfied with our customer service.Kind regardsThe Exotic Direct Team

Hello Brian, Thank you so much for rating us 5*s! We really appreciate the time taken and the kind words! Happy to hear you found the price to be reasonable! Kind regards, The Exotic Direct Team.