ExoticDirect Omdömen

Thank you for your feedback and for taking the time to talk to me over the phone today. Our aim has always been to provide a great customer service experience and we are sorry that on this occasion we failed to do that; both in the time that the call took and that so much information was repeated back to you unnecessarily. Having listened to the call and also spoken to you in person I can understand your frustration and would like to confirm that feedback and further training will be provided to my team member that you spoke with to avoid a repeat of this issue for yourself and any other customers in the future. I am pleased that we had an opportunity to discuss this and if we can be of any further help or assistance in the future please do not hesitate to get in touch. If you have any concerns about calling out please do reach out us by email to provide a contact number that we would be happy to call you on. Best regards, The Exotic Direct Team.

Good morning Rod, We are so happy to be able to offer you cover, thank you for taking the time to review. Kind regards, The Exotic Direct Team.

Good morning Agnes,

We are happy to be able to offer cover for your African Grey, thank you for taking the time to review and the gorgeous photo.

Kind regards,
The Exotic Direct Team.

Good morning Helen, We are pleased to have been able to assist with your claim, thank you for taking the time to leave a review. Kind regards, The Exotic Direct Team.

Good morning, We are happy to have been able to assist with your renewal, thank you for taking the time to review. Kind regards, The Exotic Direct Team.

Good afternoon Julie, We are really happy to have been able to offer you cover over the last 22 years, thank you for taking the time to review. Kind regards, The Exotic Direct Team.

Good afternoon, We are so happy to have been able to help, thank you for taking the time to review and for the lovely photo! Kind regards, The Exotic Direct Team.

Thank you for your feedback and taking my call earlier today. We are sorry that you felt that the call you had with my colleague lacked empathy and that your situation was not acknowledged in the way you would have liked. Having discussed this with you on the phone and also having listened to the call myself, I accept that more could have been done during the conversation. Our aim has always been to provide the best possible customer service experience and we are sorry that on this occasion we have not managed to achieve this. We appreciate you bringing this information to our attention, as this will allow us to provide further training and coaching to my colleague who you spoke to on the call. This should allow us to provide a better more empathic experience to both yourself and other customers in the further. Should you have any further questions about your policy or anything else please do not hesitate to get in touch and we will be very happy to help in any way that we can. Best regards, The Exotic Direct Pet Insurance Team.

Good afternoon Helena, We are pleased to hear you found the process easy, thank you for taking the time to review. Kind regards, The Exotic Direct Team.

Good morning Andy, We're so pleased you found the process easy to follow, thank you for the gorgeous photo and taking the time to review! Kind regards, The Exotic Direct Team.