Hur samlas Feefo-omdömen in?

Vi samlar självständigt in feedback på uppdrag av de företag som samarbetar med oss. Vår plattform vänder sig endast till verifierade köpare, så du kan vara säker på att du läser omdömen från verkliga kunder.

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Bara kunder med inköpsbevis kan lämna ett Feefo-omdöme. Vi säkerställer detta genom att kontakta köparna direkt efter transaktionen.

Hur verifierar vi omdömen?

Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.

Hur hanterar vi falska omdömen?

Feefo förhindrar att kunder lämnar falska omdömen, eftersom vi bara erbjuder verifierade köpare att lämna feedback.

ExoticDirect Recensioner

Visar alla 1,993 omdömen

Betrodd kund

Feefo-verifierat

4 years ago

If I could give zero stars I would

Provide cover for accidents

Gabriella

ExoticDirect

4 years ago

Good morning, Thank you for taking the time to speak with us this morning, we apologise we were unable to be of assistance on this occasion. Unfortunately, the policy does not cover for accidents caused by other pets in your care. We review all claims on the basis of the vets advise. We will however pass on your comments as we are always looking for ways to improve our processes. Kindest regards, The Exotic Direct Claims Team.

Mrs Suzanne Picking

Feefo-verifierat

4 years ago

Vad Mrs Suzanne Picking sa om ExoticDirect:

Excellent service

Quickest of appointments and empathy

Kirsty

ExoticDirect

4 years ago

Good Afternoon Suzanne, Thank you for taking the time to leave a positive review! We are pleased to hear you were happy with the service we provided! We hope to be able to continue this for you and your pets needs in the future! Kind Regards, The Exotic Direct Team.

Betrodd kund

Feefo-verifierat

4 years ago

Was exactly what I was looking for.

Excellent service. Would recommend and would use again.

Imane

ExoticDirect

4 years ago

Hello, We are happy to hear you are satisfied with our service and that it meets your expectations. Thank you for taking the time to leave a review. Kind regards, The Exotic Direct Team.

Mr James Travis

Feefo-verifierat

4 years ago

Vad Mr James Travis sa om ExoticDirect:

Quick. Concise

Made everything simple

Imane

ExoticDirect

4 years ago

Hello James, We are glad that you found our services quick, concise & simple. Thank you for taking the time to leave a review. Kind regards, The Exotic Direct Team.

Mr Roger Lindsell

Feefo-verifierat

Neston

4 years ago

Vad Mr Roger Lindsell sa om ExoticDirect:

The process is smooth no problems

Always a smooth process and lovely people to talk to if there is a claim helpful in making difficult situations easier

Mia

ExoticDirect

4 years ago

Good afternoon Roger, We are so pleased to be able to help with your claim and hear that the process was easy, thank you for taking the time to review! Kinds regards, The Exotic Direct Team.

Betrodd kund

Feefo-verifierat

4 years ago

Very good :)

Imane

ExoticDirect

4 years ago

Hello, Thank you for taking the time to leave us these kind words. Regards, The Exotic Direct Team.

Betrodd kund

Feefo-verifierat

4 years ago

Excellent service!

Renewal process was simple, always kept informed with policy details. Great service.

Imane

ExoticDirect

4 years ago

Hello, We are happy to hear you are satisfied with our service and renewal process. Thank you for taking the time to leave a review. Kind regards, The Exotic Direct Team.

Stella

Feefo-verifierat

Melksham

4 years ago

Vad Stella sa om ExoticDirect:

No problems!

I have always had a problem-free experience with Exotic Direct and am pleased with their service.

Mia

ExoticDirect

4 years ago

Good afternoon, We are so pleased to hear this, thank you so much for taking the time to review. Kind regards, The Exotic Direct Team.

Mr Jon Copnall

Feefo-verifierat

4 years ago

Vad Mr Jon Copnall sa om ExoticDirect:

Been with exotic direct for over 5 years now and never had a problem with them. Making a claim is simple and really quick. The renewal process is pretty much all done for you and the prices only ever...

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Mia

ExoticDirect

4 years ago

Good afternoon Jon, We are please to have been able to help with your claim and thank you for your continued custom. Thank you for taking the time to leave a review. Kind regards, The Exotic Direct Team.

Mrs Christine Dredge

Feefo-verifierat

4 years ago

Vad Mrs Christine Dredge sa om ExoticDirect:

Excellent

Excellent. Very helpful staff. No quibbling when a payment for my guinea pig was required. Thank You!

Mia

ExoticDirect

4 years ago

Good afternoon, We are pleased to have been able to assist with your claim for your guinea pig, thank you for taking the time to review! Kind regards, The Exotic Direct Team.