Hur samlas Feefo-omdömen in?

Vi samlar självständigt in feedback på uppdrag av de företag som samarbetar med oss. Vår plattform vänder sig endast till verifierade köpare, så du kan vara säker på att du läser omdömen från verkliga kunder.

Vem kan lämna ett Feefo-omdöme?

Bara kunder med inköpsbevis kan lämna ett Feefo-omdöme. Vi säkerställer detta genom att kontakta köparna direkt efter transaktionen.

Hur verifierar vi omdömen?

Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.

Hur hanterar vi falska omdömen?

Feefo förhindrar att kunder lämnar falska omdömen, eftersom vi bara erbjuder verifierade köpare att lämna feedback.

ExoticDirect Recensioner

Visar alla 1,993 omdömen

Trusted Customer

8 years ago

Vad Trusted Customer sa om ExoticDirect:

It was excellent

Polite and efficient

Sarah

ExoticDirect

8 years ago

Hi Lesley,

Thank you for your review,

We are glad that you found our service efficient and polite!

Thank you again for taking the time to leave your review,

Kind Regards

The Exotic Direct Team.

Trusted Customer

York

8 years ago

Vad Trusted Customer sa om ExoticDirect:

I have been with ED for about 17 years - every renewal has been automatic and new policy received in a timely manner. Also glad that renewal fee is not bumped up automatically as I have never made a...

Läs mer

Sarah

ExoticDirect

8 years ago

Hi Bernice,

Thank you very much for your review,

We really appreciate your continued support, and are very glad that you are always happy with your renewal.

Kind Regards,

The Exotic Direct Team

Trusted Customer

8 years ago

Vad Trusted Customer sa om ExoticDirect:

Nothing

Amazing service

Alec

ExoticDirect

8 years ago

Hi Helen,

Thank you for giving us such a positive review - we really appreciate you taking the time to do this.

Best regards,

The Exotic Direct Pet Insurance Team

Betrodd kund

8 years ago

No hassle no fuss

Exotic Direct are very easy to deal with. If your paperwork is correct and the claim valid, it is processed quickly and without fuss.

Hayley

ExoticDirect

8 years ago

Hi there.

Thank you so much for your positive review.

We are happy that your claim was dealt with quickly and without fuss.

Kind Regards

The Exotic Direct Claims Team.

Trusted Customer

8 years ago

Vad Trusted Customer sa om ExoticDirect:

They dealt with my claim quickly and efficiently. Initial contact with claims department very professional and very understanding which means a great deal to me. I would thoroughly recommend Exotics...

Läs mer

Hayley

ExoticDirect

8 years ago

Dear Sheila.

Thank you so much for your positive review.

We are pleased to hear you found us professional and understanding and we hope you will recommend us in the future!

Kind Regards

The Exotic Direct Claims Team.

Trusted Customer

8 years ago

Vad Trusted Customer sa om ExoticDirect:

Polite and helpful with renewing my policy

Alec

ExoticDirect

8 years ago

Dear Mrs Matthews,

Thank you for taking the time to write such a nice review about us.

We're glad to hear that our team were polite and helpful when they helped you with your latest renewal.

If we can be of any further help or assistance, please do get in touch.

Best regards,
The Exotic Direct Pet Insurance Team

Betrodd kund

8 years ago

.gfhfgh

Alec

ExoticDirect

8 years ago

Thank you for taking the time to leave us feedback.
If we can be of any help in the future, please do get in touch.

Betrodd kund

8 years ago

Get an online form for download and all will be good

I ended up not putting a claim in as its behaviour not medical. I hope that a online claim form is made available for Golden Valley.

Hayley

ExoticDirect

8 years ago

Hi there.

Thank you so much for your review.

We are constantly striving to improve our service so we will take your comments on board for future claim development.

Kind Regards

The Exotic Direct Claims Team.

Hayley

ExoticDirect

8 years ago

Sorry for any confusion by the Exotic Direct sign off, our claims team work on Exotic Direct and Golden Valley teams - have a great day!

Golden Valley.

Betrodd kund

8 years ago

Claim form did not arrive but we did not need it as rabbit recovered with vet's advice.Otherwise service was helpful

Hayley

ExoticDirect

8 years ago

Hi there.

We are sorry you did not receive your claim form but thank you for your feedback regarding our helpful service.

We are so glad your pet recovered and didn't require any treatment.

Kind Regards

The Exotic Direct Claims Team.

Trusted Customer

8 years ago

Vad Trusted Customer sa om ExoticDirect:

Very quick and easy to claim

Made the whole process so easy. When you have a pet needing vet treatment it can be a stressful experience but at least the financial worry is taken care of. Thank you all.

Hayley

ExoticDirect

8 years ago

Hi Sharon.

Thank you so much for your positive review.

We are so glad to hear you found the claims process easy and we were able to make the experience less stressful for you!

Kind Regards

The Exotic Direct Claims Team.

Har du inte fått något erbjudande om att lämna omdöme?

Feefo Trusted Service Awards

Våra oberoende utmärkelser uppmärksammar de varumärken som är bäst på kundservice. Vinnarna utses baserat på de betyg de får från sina kunder.

Vad är Trusted Service Awards?

Varför lita på Feefo-omdömen?

Lär dig mer om Feefo

ExoticDirect Omdömen

Hur samlas Feefo-omdömen in?

Vem kan lämna ett Feefo-omdöme?

Hur verifierar vi omdömen?

Hur hanterar vi falska omdömen?