Was not held on phone too long. Friendly person answered the phone and dealt with me quickly and efficiently and even had a quick chat about bearded dragons!!
Louise
ExoticDirect
6 years ago
Hi There,
Thank you very much for leaving us your review and for rating us with five stars!
We are delighted to hear your lovely comments regarding our efficient and friendly service, thank you!
Kind Regards
The Exotic Direct Team
0
Dela
TC
Trusted Customer
Feefo-verifierat
Oldham
6 years ago
Vad Trusted Customer sa om ExoticDirect:
The service I recieved was amazing, friendly, positive and knowledable. Really felt confident and happy to take up the insurance. Would recommend 100%!
Louise
ExoticDirect
6 years ago
Hi Charis,
Thank you for taking the time to review us and for rating us with five stars!
We are delighted to hear your lovely comments regarding our friendly and knowledgeable customer service, thank you so much for such a great review!
Kind Regards
The Exotic Direct Team
0
Dela
TC
Trusted Customer
Feefo-verifierat
6 years ago
Vad Trusted Customer sa om ExoticDirect:
Great customer service
Spoke to someone really friendly and sorted out the insurance quick. They were happy to answer all my questions.
Louise
ExoticDirect
6 years ago
Hi Marina,
Thank you for taking the time to review us and for rating us with five stars!
We are delighted to hear your comments regarding our customer service, and we are very pleased to hear we were able to assist you with your new policy and your enquiries, thank you!
Kind Regards
The Exotic Direct Team
0
Dela
Betrodd kund
Feefo-verifierat
6 years ago
Peace of mind.
Peace of mind for me and my tortoise. Haven’t needed it yet but glad to know its there. Automatic renewal, all done for you.
Louise
ExoticDirect
6 years ago
Hi There,
Thank you for taking the time to review us!
We are so pleased to hear that our cover provides you with peace of mind for you and your tortoise.
Kind Regards
The Exotic Direct Team
0
Dela
TC
Trusted Customer
Feefo-verifierat
6 years ago
Vad Trusted Customer sa om ExoticDirect:
Easy to purchase insurance
Low excess and easy to navigate webaite. Slider scale to purchase insurance would be better to go up in multipule of tens.
Alec
ExoticDirect
6 years ago
Hi Clark,
Thank you for giving us this positive review and for taking the time to add your comments.
It's great to know that you found it easy to purchase the pet insurance that you wanted and also that the excess is agreeable. We're pleased that you found the website easy to navigate and thank you for you feedback about he slider (we'll look into that.)
If you ever have any questions about your policy, or if we can help in any other way, please do get in touch and we'll be very happy to assist in any way we can.
Best regards,
The Exotic Direct Pet Insurance Team
0
Dela
TC
Trusted Customer
Feefo-verifierat
6 years ago
Vad Trusted Customer sa om ExoticDirect:
Brilliant company to deal with ...would recommend
Alec
ExoticDirect
6 years ago
Hello Mrs Fletcher,
Thank you for giving us this positive review. It great to know we've provided you with a good experience and that you feel able to recommend us to others.
If you ever have any questions about your policy (or anything else) please do let us know and we'll do our very best to assist you.
Best regards,
The Exotic Direct Pet Insurance Team
0
Dela
TC
Trusted Customer
Feefo-verifierat
6 years ago
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Vad Trusted Customer sa om ExoticDirect:
Excellent choice for insurance for exotic pets
It is important to carry good pet insurance, as my owls don’t often get ill, but they do need specialist care when they are ill. This can be more expensive, but really worth it
Alec
ExoticDirect
6 years ago
Hi Kathryn, Thank you for giving us this positive review and also for taking the time to add such nice comments.We're all really pleased that you are happy with our pet insurance product and that it provides your owls with good cover. Hopefully your owls will always be happy and healthy - but should you ever need us, we're just a phone call away. If you ever have any questions about your policy, please do get in touch and we'll be very happy to help. Best regards, The Exotic Direct Pet Insurance Team
0
Dela
TC
Trusted Customer
Feefo-verifierat
Chester
6 years ago
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Vad Trusted Customer sa om ExoticDirect:
Hassle Free Policy Completed in Minutes
Took insurance out for my Bearded Dragon Eric. Whole thing took minutes and now easy DD payments reassure my cover
Alec
ExoticDirect
6 years ago
Hi Mel, Thank you for giving us this positive review and also for taking the time to add such nice comments. That's also a great photo of your pet, thanks for sharing it!We were all really pleased to read that you were able to get the pet insurance cover you wanted quickly and that you feel reassured. If you ever have any questions about your policy, please do not hesitate to get in touch and we'll be very happy to help with your query. Best regards, The Exotic Direct Pet Insurance Team
0
Dela
TC
Trusted Customer
Feefo-verifierat
Lancaster
6 years ago
Vad Trusted Customer sa om ExoticDirect:
Easy and friendly service
Nothing to much trouble when phoning for advice. Making a claim was straightforward and the claim forms sent same day. Fab service
Alec
ExoticDirect
6 years ago
Hi Jean, Thank you for giving us this positive review and also for taking the time to add such nice comments.We're all really pleased to hear that you received an easy and friendly service when you contacted our Claims Team. It's good to know that the process was made as straightforward as possible. If we can be of any further help or assistance, please do let us know. Best regards, The Exotic Direct Pet Insurance Team
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Dela
TC
Trusted Customer
Feefo-verifierat
6 years ago
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Vad Trusted Customer sa om ExoticDirect:
Easy to insure your pet, very fast, only took a few minutes
Alec
ExoticDirect
6 years ago
Hi Nikki,
Thank you for giving us this positive review, taking the time to add such nice comments and also for adding a great photo of your pet!
We're really pleased to read that you were able to apply for and start the pet insurance cover you wanted quickly.
If you do ever have any questions about your policy (or anything else for that matter) please do get in touch.
Best regards,
The Exotic Direct Pet Insurance Team
Situated in Sussex, we’re a friendly company, with lots of experience! In fact we’ve been insuring exotic pets since 1996. We understand the kind of problems that exotic pet owners can face. As a small team, we talk to each other! This means that if you have a problem or a question we can deal with it quickly and sympathetically, liaising with our team when necessary.
Vi samlar självständigt in feedback på uppdrag av de företag som samarbetar med oss. Vår plattform vänder sig endast till verifierade köpare, så du kan vara säker på att du läser omdömen från verkliga kunder.
Bara kunder med inköpsbevis kan lämna ett Feefo-omdöme. Vi säkerställer detta genom att kontakta köparna direkt efter transaktionen.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Situated in Sussex, we’re a friendly company, with lots of experience! In fact we’ve been insuring exotic pets since 1996. We understand the kind of problems that exotic pet owners can face. As a small team, we talk to each other! This means that if you have a problem or a question we can deal with it quickly and sympathetically, liaising with our team when necessary.