Sorry to hear one pair did not meet your requirements. However with the Lucky Dip Trousers it does state it can be of any style or colour. We will try our best to have your replacement order sent before your holiday. Thanks.
Köpdatum: 09/08/2013
0
Dela
Betrodd kund
12 years ago
normally service very good but just sending out replacements is not a good idea
Produktomdömen
Chums
Chums
12 years ago
I am sorry to hear the substitute was not suitable. We can set your account to not receive any further alternatives if the original item is out of stock. You can request this by emailing enquiries@chums.co.uk. Hope this resolves any further upset.
My order went through and was responded to perfectly
Chums
Chums
12 years ago
Many thanks for taking the time to leave this feedback. I am sorry to hear there was a mix up with your order. You may return the goods and I will have our warehouse send the correct item to you. It is free of charge to return.
Thank you for your feed back, With reference to our earlier telephone call, as advised your goods are on route and we are confident you will be satisfied.
Always found product and service well up to scratch
Chums
Chums
12 years ago
Thank you for such positive feedback! We are delighted you are happy with our service and products. We look forward to you ordering with us again. Many Thanks
Quality is not the best but Chums are the only supplier of high-waisted trousers (which I need for medical reasons) that I can find. Service in the past has been somewhat variable so this time I paid...
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Chums
Chums
12 years ago
Thank you for your feed back. With reference to our recent telephone call today, I look forward to speaking to you tomorrow to discuss the exchange on your trousers, and resolving this matter swiftly for you. Many Thanks
The wrong product was delivered and then my father who had recently had a stroke had to take wrong item to post office before you would despatch his correct item. It was not sent express delivery...
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Chums
Chums
12 years ago
With reference to our telephone call today we are delighted we have been able to advise you of a more convenient and free way to return your goods to us. Upon receipt of the returned item a refund will be processed straight away for you. Many Thanks for the feedback
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.
Vi samlar självständigt in feedback på uppdrag av de företag som samarbetar med oss. Vår plattform vänder sig endast till verifierade köpare, så du kan vara säker på att du läser omdömen från verkliga kunder.
Bara kunder med inköpsbevis kan lämna ett Feefo-omdöme. Vi säkerställer detta genom att kontakta köparna direkt efter transaktionen.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.