Good communications, kept in the loop at all stages. It would have been good to be told of potential delivery timescales prior to placing the order, as the order took 2 weeks approx to arrive.
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Catherine
Childrens Bed Shop
10 years ago
Thank you for your feedback. Our delivery lead times are available to view on our website prior to ordering, as well on the product pages to supply customers with the relevant information.
We are sorry to hear that you had some issues with the assembly of the bed frame, and this item is a flat-pack item and this is deemed suitable for home assembly. If there were any queries or questions during the assembly process, we are available to help in any way that we can, or Julian Bowen can also be there to assist on the telephone, if you needed any help/ assistance.
The telephone service was brilliant, took my order quickly and efficiently with minimum fuss. Very polite and courteous. A time was given for bed delivery and it arrived as planned.
Catherine
Childrens Bed Shop
10 years ago
Thank you for your feedback on our service and our telephone ordering process.
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Catherine
Childrens Bed Shop
10 years ago
Thank you for your feedback. Our supplier, Steens, have advised to double check all the fittings to see if they slightly need tightening, and hopefully this will resolve the slight wobble. We like the picture!
After placing the order I called customer service to check on delivery, I found the person I spoke to very helpful and knowledgeable. She explained the shipping process and everything work out as...
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Catherine
Childrens Bed Shop
10 years ago
Thank you for your feedback, it is much appreciated.
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Catherine
Childrens Bed Shop
10 years ago
Thank you for your comments on the Gami Hangun Cabin Bed. This is good advice for future customers.
Thank you for your comments, and advice. We understand that you purchased the bed frame only from us, Julian Bowen Leo Sleeper Cabin Bed. With regards to mattresses, should a customer wish to look at alternatives to a spring mattress, then there are foam mattress to consider. Also, many spring mattresses are available in medium, medium - firm tension, so there is a great choice of mattresses to match your preferences.
Betrodd kund
10 years ago
Yes you are correct and you do also supply a wide range of great mattresses' that make this bed a great, strong sleeper cabin and together with the price, its a very good buy.
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Bara kunder med inköpsbevis kan lämna ett Feefo-omdöme. Vi säkerställer detta genom att kontakta köparna direkt efter transaktionen.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
