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Omdömen för AXA Insurance - Ireland | Kundtjänstomdömen för https://www.feefo.com/reviews/axa-ireland | Feefo

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Trusted Customer

Feefo-verifierat

9 years ago

Vad Trusted Customer sa om AXA Insurance - Ireland:

Very prompt and very good service

Michaela Deeny

AXA Insurance - Ireland

9 years ago

Good Morning Tony,

Thank you very much for taking the time out to give us feedback.

We are delighted you are happy with our service.

Kind Regards

Michaela

Betrodd kund

Feefo-verifierat

9 years ago

Would appreciate cover details of ins. In writing

What I did'nt realise until I came to end of application that it was paperless and I would'nt be getting details of my insurance even small summary which I would greatly appreciate. Getting on in...

Läs mer

Erika Rafferty

AXA Insurance - Ireland

9 years ago

Hi Nuala,

Thank you for taking the time to take my phone call this afternoon. As per our conversation I will have your policy documentation to you in the post this afternoon.

Kind Regards,

Erika

Betrodd kund

Feefo-verifierat

9 years ago

Rip off

You could have knocked off the €12 of my policy and rounded it off but ye wouldn't budge and ur car insurance is extremely expensive.

Paul Monks

AXA Insurance - Ireland

9 years ago

Hi John,

Thank you for your feedback. Unfortunately we could not reduce the premium to €600 for you. The rate charged at €612 was the best price we could offer this year. The €83 that the Galway office reduced the premium by was the largest discount that could be applied. We do understand your frustration in relation to the price, but due to significant increases in costs across the industry all insurers have had to implement significant rate increases.

Thank you for your continued custom and if you have any queries, please feel free to contact me.

Regards

Paul

Trusted Customer

Feefo-verifierat

dublin

9 years ago

Vad Trusted Customer sa om AXA Insurance - Ireland:

great service

very good customer service,it was a pleasure to deal with axa ireland,hopefully will buy from them again,,will recomend 1oo per cent

Trusted Customer

Feefo-verifierat

kilcock co kildare

9 years ago

Vad Trusted Customer sa om AXA Insurance - Ireland:

no regard for long term customers

Much too costly for long term customers with no claims.

Paul Monks

AXA Insurance - Ireland

9 years ago

Hi Bernadette,

Thank you for your feedback. We can understand that you are unhappy with the increase in your car insurance premium. There are a number of factors that affect the price we are charging you. Foremost amongst these are the increasing claims costs nationwide.

While only a small number of customers claim, the cost of settling these claims affects all customers across the country. AXA, like all of our competitors, has been forced to implement large scale price increases to make sure that there are sufficient reserves in the industry to meet these risings costs.

We do understand that this is no consolation to customers who have been claim free, and we thank you for your continued custom.

Regards

Paul

Betrodd kund

Feefo-verifierat

9 years ago

The staff at AXA are excellent from a speedy renewal letter to all their assistance with renewing, the staff couldn't be more helpful and approachable.

Betrodd kund

Feefo-verifierat

9 years ago

I got my two insurances sorted in 5 min. Very happy with my discount as well.

Trusted Customer

Feefo-verifierat

Wexford

9 years ago

Vad Trusted Customer sa om AXA Insurance - Ireland:

I like to be able to go into local office to discuss my needs rather than doing on internet or over phone. I prefer personal experience

Paul Monks

AXA Insurance - Ireland

9 years ago

Hi Mary,

Thank you for your kind feedback. I will pass it on to Sean and his team in Wexford. Our branch network is very important to us and we are delighted that you found the experience to your liking. We are committed to offering quality service through our local branch network with local people dealing one on one with our customers.

Regards

Paul

Trusted Customer

Feefo-verifierat

9 years ago

Vad Trusted Customer sa om AXA Insurance - Ireland:

Excellent on all counts

Found axa excellent on all counts from car to house in insurance ,

Betrodd kund

Feefo-verifierat

9 years ago

Car accidental damage

it was a very fast and efficient response to my car repair issue.

Michaela Deeny

AXA Insurance - Ireland

9 years ago

Hi Irene,

We really appreciate you taking the time to leave us your feedback.

Thank you very much for your positive comments about your recent experience with Axa.

Kind Regards

Michaela

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