Alton Towers Holidays är inte längre en aktiv Feefo-kund
Visar alla 15,891 omdömen
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Trusted Customer
Feefo-verifierat
6 years ago
Vad Trusted Customer sa om Alton Towers Holidays:
Easy!
Efficient and streamlined booking service. Easy to see all available options. Very straightforward process
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TC
Trusted Customer
Feefo-verifierat
6 years ago
Vad Trusted Customer sa om Alton Towers Holidays:
Improvements needed for off season stay.
I was sold package for splash aqua park. When I arrived it was shut and closed the next day. Arrival time after 15:00, open until 16:00, closed Thursday. The cache I bought had no knife to cut, no...
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Trusted Customer
Feefo-verifierat
6 years ago
Vad Trusted Customer sa om Alton Towers Holidays:
I’m not confident on a computer.
Not being competent on a computer, I found after booking my stay that I couldn’t book entrance tickets. Also had to do everything twice when booking our slot for breakfast.
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Betrodd kund
Feefo-verifierat
6 years ago
Frustrating
I called to speak to an adviser to make a booking and went through a phone system which sent me back to the website and I couldn't speak to anyone. Very frustrating
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Betrodd kund
Feefo-verifierat
6 years ago
Booking procedure not straight-forward enough.
Trying to book one of your specialist rooms was initially confusing. It's not clear you have to book through the Alton Towers hotel in order to reach this particular room.
From the specialist room's...
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Betrodd kund
Feefo-verifierat
6 years ago
Quick & easy to book
Easy to book, clear options, no hidden costs
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Betrodd kund
Feefo-verifierat
6 years ago
simple and straightforward.
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TC
Trusted Customer
Feefo-verifierat
6 years ago
Vad Trusted Customer sa om Alton Towers Holidays:
Not Happy
When I first called for pricing I was given a quote, because I was booking for 6 of us I needed to make sure the price was ok for everyone. A few days later when I went to actually book, the price...
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Betrodd kund
Feefo-verifierat
6 years ago
User Friendly, Simple and Good Customer Service
The booking process was fairly easy and straight forward. It was easy to understand and user friendly to operate. The only issue we had was that it wouldn't let us book our breakfast time slot (all...
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TC
Trusted Customer
Feefo-verifierat
6 years ago
Vad Trusted Customer sa om Alton Towers Holidays:
Online booking issue.
Booking when you have a season pass is a bit clunky and wasn't very intuitive when trying to amend a basket. Ended up more than once having to cancel the whole order and restart.
Alton Towers Holidays is the official short breaks provider for the Alton Towers Resort; packages include Theme Park tickets and an overnight stay in Resort Accommodation or family-friendly hotel nearby!
Vi samlar självständigt in feedback på uppdrag av de företag som samarbetar med oss. Vår plattform vänder sig endast till verifierade köpare, så du kan vara säker på att du läser omdömen från verkliga kunder.
Bara kunder med inköpsbevis kan lämna ett Feefo-omdöme. Vi säkerställer detta genom att kontakta köparna direkt efter transaktionen.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Alton Towers Holidays is the official short breaks provider for the Alton Towers Resort; packages include Theme Park tickets and an overnight stay in Resort Accommodation or family-friendly hotel nearby!
