Alton Towers Holidays är inte längre en aktiv Feefo-kund
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Trusted Customer
Feefo-verifierat
6 years ago
Vad Trusted Customer sa om Alton Towers Holidays:
Answer the phone, stop taking advantage with your silly prices
I have tried to phone to make some enquiries many, many times before booking and finally had to book blind. The automated response simply does not cut the mustard.It might help if you thought about...
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TC
Trusted Customer
Feefo-verifierat
6 years ago
Vad Trusted Customer sa om Alton Towers Holidays:
Just booked an Enchanted Village short break
Very easy to actually book and great pictures of accommodation. Like the maps of the resort and park. I would like to have seen the car park and where I would be expected to park. How I would be...
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Betrodd kund
Feefo-verifierat
6 years ago
Super easy
Super quick and easy to book. No issue at all and literally took me 5 minutes to do
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TC
Trusted Customer
Feefo-verifierat
6 years ago
Vad Trusted Customer sa om Alton Towers Holidays:
Couldn’t speak to anyone. Website was not clear. I understand the times we are living in but if you’re taking money you should provide a better customer service.
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TC
Trusted Customer
Feefo-verifierat
6 years ago
Vad Trusted Customer sa om Alton Towers Holidays:
Easy process to follow to book
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Betrodd kund
Feefo-verifierat
6 years ago
Group Booking
I had to make two separate bookings for my party's visit. Wish I had the save in basket option so I could continue.
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TC
Trusted Customer
Feefo-verifierat
6 years ago
Vad Trusted Customer sa om Alton Towers Holidays:
Sarah vane extremely helpful lady solves problem in minutes
I booked wrong dates. Spoke to a lady Sarah Vane extremely helpful helped me through what needs to be done problem solved Within minutes of telling the lovely lady what I wanted here’s hoping all...
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TC
Trusted Customer
Feefo-verifierat
6 years ago
Vad Trusted Customer sa om Alton Towers Holidays:
It was easy to book the hotel accommodation, however I have encounterered difficulty buying tickets
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TC
Trusted Customer
Feefo-verifierat
Chesterfield
6 years ago
Vad Trusted Customer sa om Alton Towers Holidays:
None existing customer service
I tried to phone customer services because I wanted to know if NHS workers get a discount. Also I have an Autistic són. I was put on hold but nobody answered. After 30 min I gave up.
Also I contacted...
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Betrodd kund
Feefo-verifierat
6 years ago
Impossible to book multiple rooms had to do three different transactions.
Make it easier to book more then one room and be quicker at answering e mails !
Alton Towers Holidays is the official short breaks provider for the Alton Towers Resort; packages include Theme Park tickets and an overnight stay in Resort Accommodation or family-friendly hotel nearby!
Vi samlar självständigt in feedback på uppdrag av de företag som samarbetar med oss. Vår plattform vänder sig endast till verifierade köpare, så du kan vara säker på att du läser omdömen från verkliga kunder.
Bara kunder med inköpsbevis kan lämna ett Feefo-omdöme. Vi säkerställer detta genom att kontakta köparna direkt efter transaktionen.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Alton Towers Holidays is the official short breaks provider for the Alton Towers Resort; packages include Theme Park tickets and an overnight stay in Resort Accommodation or family-friendly hotel nearby!
