Ako sa zbierajú recenzie na Feefo?

V mene podnikov, ktoré s nami spolupracujú, nezávisle zhromažďujeme spätnú väzbu. Naša platforma oslovuje len overených kupujúcich, takže si môžete byť istí, že čítate recenzie od skutočných zákazníkov.

Kto môže zanechať recenziu na Feefo?

Recenziu na Feefo môžu zanechať len zákazníci s dokladom o kúpe. Zabezpečujeme to tak, že kupujúcich oslovíme hneď po transakcii.

Ako overujeme recenzie?

Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.

Ako sa vysporiadať s falošnými recenziami?

Spoločnosť Feefo zabraňuje ľuďom zanechávať falošné recenzie, pretože k poskytovaniu spätnej väzby pozývame len overených kupujúcich.

Recenzie Wendy Wu Tours

Zobrazujú sa všetky recenzie v počte 5,423

Dôveryhodný zákazník

Overená spoločnosťou Feefo

6 years ago

Natasha met with us personally and answered all our questions and suggested convenient flights; she was friendly and knowledgeable. She emailed back quickly.

Dátum zakúpenia: 15/11/2019

Rozena

Overená spoločnosťou Feefo

Cornwall

6 years ago

Čo povedal/-a Rozena o spoločnosti Wendy Wu Tours:

Booking information and quality of service

Very helpful sales persons particularly Luke who went to a lot of trouble to look at varying flight options when I wanted to upgrade to business class. The tour appears to offer very good value, and...

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Dátum zakúpenia: 14/11/2019

Dôveryhodný zákazník

Overená spoločnosťou Feefo

6 years ago

Excellent service from start to finish

Great attention to detail and a really professional service. We have travelled with them before and are looking forward to going again.

Lorraine

Wendy Wu Tours

6 years ago

Dear Customer, Thank you for your 5 star review! We are thrilled that you have travelled with us before and are looking forward to go again! We are pleased that you enjoyed the booking process with the agent being professional and having great attention to detail. We are sure that you will have a wonderful time on your tour and will come back with some lovely memories! Kind regards, Wendy Wu team

Dátum zakúpenia: 13/11/2019

Christine

Overená spoločnosťou Feefo

South Woodham Ferrers

6 years ago

Čo povedal/-a Christine o spoločnosti Wendy Wu Tours:

Experienced Consultants in the travel industry

I have found them to be most helpful in advising and choosing a destination. Knowledgeable and courteous. I have travelled with Wendy Wu before and the experience was unparalleled.

Lorraine

Wendy Wu Tours

6 years ago

Hi Elizabeth, Thank you for your great review, We're delighted that you had a great booking experience, with the agent being helpful and knowledgeable. It's also fantastic that you have travelled with us before! Thank you for thinking of us again, and we are sure you will have a brilliant time away. Kind regards, Wendy Wu team

Dátum zakúpenia: 13/11/2019

Dôveryhodný zákazník

Overená spoločnosťou Feefo

6 years ago

Very helpful agent

An excellent range of tours to choose from. Luke, who talked us through the booking was personable and helpful. Our initial request for an appointment was a little less helpful. We can’t comment on...

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Dátum zakúpenia: 13/11/2019

Paul

Overená spoločnosťou Feefo

6 years ago

Čo povedal/-a Paul o spoločnosti Wendy Wu Tours:

At no point up till the final part of booking did they explain that the offer of cheap upgrades could not be used in conjunction with the "valued customer" booking discount. Consequently the discount...

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Lorraine

Wendy Wu Tours

6 years ago

Thank you for booking another Wendy Wu tour. We regret any disappointment because your loyalty discount could not be combined with the flight upgrade offer. We were further sorry that you haven't received your confirmation documents. These were sent to you by email on 10th November and the email address we used appears to be correct. Just in case this has still not reached you I have put a copy in the post. Please feel free to contact us if you have any further queries.

Paul

6 years ago

Thanks for the prompt response and explaination

Dátum zakúpenia: 10/11/2019

lynn

Overená spoločnosťou Feefo

Worcester

6 years ago

Čo povedal/-a lynn o spoločnosti Wendy Wu Tours:

booked again

As always very helpful and informative staff ,nothing is too much trouble for them, shame though the partner flies free wasn't available when I wanted to go, also the loyalty reward has been dropped...

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Lorraine

Wendy Wu Tours

6 years ago

We are sorry to hear of your disappointment with your loyalty discount. One of our Customer Care team will contact you directly to discuss this further. Kind Regards Wendy Wu Tours

Dátum zakúpenia: 12/11/2019

Richard

Overená spoločnosťou Feefo

Cambridge

6 years ago

Čo povedal/-a Richard o spoločnosti Wendy Wu Tours:

They deal with everything!

This is the fourth trip I've booked with Wendy Wu and haven't been disappointed yet. They must be doing something right.

Lorraine

Wendy Wu Tours

6 years ago

Thank you for your feedback. We are very happy to hear that you enjoy our tours and we value your loyalty with Wendy Wu Tours.

Dátum zakúpenia: 11/11/2019

Christopher

Overená spoločnosťou Feefo

Woking

6 years ago

Čo povedal/-a Christopher o spoločnosti Wendy Wu Tours:

A great company to deal with.

Professional and courteous. On the money. Knowledgable call handler - Emma Atkins. Helpful and slick.

Lorraine

Wendy Wu Tours

6 years ago

Thank you very much for your lovely comment.

Dátum zakúpenia: 11/11/2019

Dôveryhodný zákazník

Overená spoločnosťou Feefo

6 years ago

Website issues.

Website booking failed multiple times on flight page. Phone line booking went well but would have liked to have seen the choice of flights. I was not asked some questions that were available on...

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Lorraine

Wendy Wu Tours

6 years ago

Thank you for booking our Ancient China tour. We are sorry to hear you experienced problems booking online and for the subsequent delay in sending your confirmation documents. We trust these have now been received and please feel free to get in touch if you have any queries.

Dátum zakúpenia: 11/11/2019

Nedostali ste pozvánku zanechať recenziu?

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Feefo Trusted Service Awards

Naše nezávislé ocenenia oceňujú najlepšie značky v oblasti služieb zákazníkom. O víťazoch sa rozhoduje na základe hodnotení, ktoré dostávajú od svojich zákazníkov.

Čo sú to ocenenia Trusted Service Awards

Prečo veriť recenziám Feefo?

Zistite viac o spoločnosti Feefo

Recenzie na Wendy Wu Tours

Ako sa zbierajú recenzie na Feefo?

Kto môže zanechať recenziu na Feefo?

Ako overujeme recenzie?

Ako sa vysporiadať s falošnými recenziami?