I was surprised that I had to put down a 500 pound ($600+) deposit - which as of now (a month later) I have yet to receive back nor any communication about it. This is the biggest reason for the low...
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Richard
UnderTheDoormat
7 years ago
Good morning,
Thank you so much for your feedback. I have personally looked into this case & I must extend my apologies for the delayed return of your security deposit. This has now been processed for you. I have since followed up with the team responsible regarding the security deposit, please be assured that they are well aware of the situation & we have implemented some further processes to ensure this is checked & re-checked after successful verification of checkout. It was a pleasure to host your stay & we would love the opportunity to host you again soon.
Please do not hesitate to get in contact with us should you have any further feedback.
Kind Regards,
James on behalf of
UnderTheDoormat
Recenzie produktov
Richard
UnderTheDoormat
7 years ago
Good morning,
Thank you so much for the feedback about the home, I will be sure to pass this on to the homeowner in order to ensure the home in perfect working order, organised & label the condiments for guests use.
Interesting to read about the Black-Cab driver's comments unfortunately this is not something that UnderTheDoormat could control for you.
Thank you again for taking the time to write such a detailed review. We would love the opportunity to host you again in London so please do not hesitate to get in contact with us for your future requirements.
Kind Regards,
James on behalf of
UnderTheDoormat
Dátum zakúpenia: 05/08/2019
0
Sprístupniť
FL
Francois Leclair
Overená spoločnosťou Feefo
7 years ago
Čo povedal/-a Francois Leclair o spoločnosti UnderTheDoormat:
Great apartment and location. Stylish, comfortable and impeccably clean. Great communication throughout and easy check-in/check out. We definitely would be back and recommend!
The UnderTheDoormat service was second to none. From point of booking all the way to the checkout, everything was handled in a 5 star manner. Would certainly recommended them!
Recenzie produktov
Dátum zakúpenia: 26/08/2019
0
Sprístupniť
SH
Simon Haynes
Overená spoločnosťou Feefo
Sydney, Australia
7 years ago
Čo povedal/-a Simon Haynes o spoločnosti UnderTheDoormat:
Very good service, the description on the Internet is the same as the actual one, which makes people feel very comfortable.
Recenzie produktov
Dátum zakúpenia: 13/08/2019
0
Sprístupniť
NA
Nour Ammari
Overená spoločnosťou Feefo
7 years ago
Čo povedal/-a Nour Ammari o spoločnosti UnderTheDoormat:
The service was really good, they were responding to everything on time
They are kind and they work in a very professional way
Thank you underthedoormat
V mene podnikov, ktoré s nami spolupracujú, nezávisle zhromažďujeme spätnú väzbu. Naša platforma oslovuje len overených kupujúcich, takže si môžete byť istí, že čítate recenzie od skutočných zákazníkov.
Recenziu na Feefo môžu zanechať len zákazníci s dokladom o kúpe. Zabezpečujeme to tak, že kupujúcich oslovíme hneď po transakcii.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
