Inspiring and empowering customers to read, learn, create and play
Služby,
3.2
/5
5
4
3
2
1
548
99
75
105
448
1,275
hodnotenia za posledný rok
Zobrazujú sa všetky recenzie v počte 269,282
DO
donna
Overená spoločnosťou Feefo
GBR
10 months ago
Čo povedal/-a donna o spoločnosti The Works:
Great price awful delivery
The items were good and a great price but the delivery was shocking. It took over 2 weeks and I missed the birthday deadline that the presents were bought for !
0
Sprístupniť
RO
Robyn
Overená spoločnosťou Feefo
GBR
10 months ago
Čo povedal/-a Robyn o spoločnosti The Works:
Slow delivery
My delivery took a long time to be dispatched and when I received it I then found that half of the products were not in stock. I did receive a refund but communication was poor about which Items I...
Prečítať viac
Donna Smith
The Works
10 months ago
Good afternoon,
Thank you for your feedback.
We are sorry to hear that we could not fulfill your order on this occasion.
Unfortunately due to the popularity of our items they can sell out very quickly, the website is updated at regular intervals but as it is not a live inventory system this issue can arise on occasion.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Sprístupniť
Dôveryhodný zákazník
Overená spoločnosťou Feefo
10 months ago
Poor service
Waited 4 weeks for my order with no contact only to ring up and be told it was damaged in transit and did I want a refund!
Donna Smith
The Works
10 months ago
Good afternoon,
Thank you for your feedback.
Please accept our sincere apologies that your order was damaged in transit.
Our records show that our customer service team have issued a refund.
We are working closely with the couriers, This will be passed to them to investigate.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Sprístupniť
VA
Vale
Overená spoločnosťou Feefo
10 months ago
Čo povedal/-a Vale o spoločnosti The Works:
Great prices
Great service and excellent prices
0
Sprístupniť
AM
Anita MacDonald
Overená spoločnosťou Feefo
GBR
10 months ago
Čo povedal/-a Anita MacDonald o spoločnosti The Works:
Failed delivery
Did not receive my order and felt customer services were not listening.
I needed an order of toys for a party for children which were not received.
I wrote to customers services. I also rang 3...
Prečítať viac
Donna Smith
The Works
10 months ago
Good afternoon,
Thank you for your feedback.
We are extremely sorry that the incorrect items were delivered to you.
Our records show that our customer service team have been in touch, unfortunately we were unable to resend your items on this occasion.
This will be passed to the relevant department for further training to ensure you receive our excellent customer service.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards ,
The Works.
0
Sprístupniť
PB
Peter Bradford
Overená spoločnosťou Feefo
10 months ago
0
Sprístupniť
CH
Claire Holt
Overená spoločnosťou Feefo
10 months ago
0
Sprístupniť
LK
Laura Kyle
Overená spoločnosťou Feefo
10 months ago
0
Sprístupniť
Dôveryhodný zákazník
Overená spoločnosťou Feefo
10 months ago
Don't order online!
Awful! Made an online order and was informed shortly after that it had been delivered - it had not. Called and emailed - wrong tracking number provided. Waited longer, still nothing. Called again,...
Prečítať viac
Donna Smith
The Works
10 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that you have not received your order.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show that this order was delivered on the 26th of September by Evri. If you have not received this order please call customer service on 1021 313 6050.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
V mene podnikov, ktoré s nami spolupracujú, nezávisle zhromažďujeme spätnú väzbu. Naša platforma oslovuje len overených kupujúcich, takže si môžete byť istí, že čítate recenzie od skutočných zákazníkov.
Recenziu na Feefo môžu zanechať len zákazníci s dokladom o kúpe. Zabezpečujeme to tak, že kupujúcich oslovíme hneď po transakcii.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.