Inspiring and empowering customers to read, learn, create and play
Služby,
3.2
/5
5
4
3
2
1
556
100
75
105
448
1,284
hodnotenia za posledný rok
Zobrazujú sa všetky recenzie v počte 269,282
Dôveryhodný zákazník
Overená spoločnosťou Feefo
8 months ago
Everything all the headbands came with the balls all off and one was broken
Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
Please accept our sincere apologies that your order was delivered to you damaged.
Please contact our customer service team on 0121 313 6050 or email customer service on enquiries@theworks.co.uk.
Alternatively any damaged items can be returned to any one of our stores.
This will be passed to the relevant department for further training to ensure you receive our excellent customer service.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Sprístupniť
Dôveryhodný zákazník
Overená spoločnosťou Feefo
8 months ago
Terrible
Still waiting for my order over a month later , contact customer service and still no update
Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was delayed due to an issue with the warehouse.
We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Sprístupniť
MA
Mark
Overená spoločnosťou Feefo
8 months ago
Čo povedal/-a Mark o spoločnosti The Works:
Terrible
Failed to deliver package after over a month. 35 mins on phone to cancel the order.
Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that you had to cancel your order.
We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has issued a refund.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Sprístupniť
GG
Glenda Gibson
Overená spoločnosťou Feefo
8 months ago
0
Sprístupniť
KE
Kelly
Overená spoločnosťou Feefo
8 months ago
Čo povedal/-a Kelly o spoločnosti The Works:
Long delivery time
My order took a long time to be dispatched, I repeatedly had to chase it up just to be told to be patient that there are delays. Took 3 weeks to receive it. After my last time of chasing it, it was...
Prečítať viac
Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was delayed due to an issue with the warehouse.
We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards
The Works.
0
Sprístupniť
Dôveryhodný zákazník
Overená spoločnosťou Feefo
8 months ago
Good quick service at good prices.
0
Sprístupniť
Dôveryhodný zákazník
Overená spoločnosťou Feefo
8 months ago
10/10 service from the works
Love the stock, love the vibes, keep it going the works, your staff in Nottingham are always knowledgeable and friendly
0
Sprístupniť
SC
Sarah C
Overená spoločnosťou Feefo
GBR
8 months ago
Čo povedal/-a Sarah C o spoločnosti The Works:
Poor service
Parcel took so long to arrive & then was very damaged by the courier service used & thrown over the gate in the rain, resulting in extremely ripped & wet box & damaged goods
Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
Please accept our sincere apologies that your order was delivered to you damaged.
Please email any images of the damaged items to enquiries@theworks.co.uk, alternatively please return any damaged items to any one of our stores.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Sprístupniť
Dôveryhodný zákazník
Overená spoločnosťou Feefo
8 months ago
Excellent service thankyou. Good products will be buying again.
0
Sprístupniť
Dôveryhodný zákazník
Overená spoločnosťou Feefo
8 months ago
Think twice
I paid for 2 and only received one very disappointing 😞 the one I received is lovely but costly
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
V mene podnikov, ktoré s nami spolupracujú, nezávisle zhromažďujeme spätnú väzbu. Naša platforma oslovuje len overených kupujúcich, takže si môžete byť istí, že čítate recenzie od skutočných zákazníkov.
Recenziu na Feefo môžu zanechať len zákazníci s dokladom o kúpe. Zabezpečujeme to tak, že kupujúcich oslovíme hneď po transakcii.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.