Inspiring and empowering customers to read, learn, create and play
Služby,
3.2
/5
5
4
3
2
1
556
100
75
105
448
1,284
hodnotenia za posledný rok
Zobrazujú sa všetky recenzie v počte 269,282
Dôveryhodný zákazník
Overená spoločnosťou Feefo
8 months ago
good
0
Sprístupniť
Dôveryhodný zákazník
Overená spoločnosťou Feefo
8 months ago
Not delivered
Did not receive goods presumably parcel lost. It was for my granddaughter’s birthday and didn’t arrive so had to rush out and get something else. Not sure yet if refunded. I had ordered four weeks...
Prečítať viac
Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was lost in transit.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has been in touch and has resolved your issues.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Sprístupniť
Dôveryhodný zákazník
Overená spoločnosťou Feefo
8 months ago
Very disappointing service
Having ordered 2 Advent book calendars and 2 kits I did expect to receive them in t in plenty of time before the beginning of December to give to my grandchildren. The Advent book calendars arrived...
Prečítať viac
Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that we could not fulfil all of our order.
We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Sprístupniť
Dôveryhodný zákazník
Overená spoločnosťou Feefo
8 months ago
Over a month of waiting and still haven’t received my order
My order which I placed over a month ago still hasn’t arrived. You can’t get through to customer services, I was 55 in the queue. And so far I’ve had no response from my email. So the service I’ve...
Prečítať viac
Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was lost in transit.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has been in touch and has resolved your issues.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Sprístupniť
Dôveryhodný zákazník
Overená spoločnosťou Feefo
8 months ago
Poor service!!
Ordered the product on Nov 16th & was told allow 15 working days for delivery!!
15 working days elapsed with no update so my wife rang up to find out what was going on!!
It was chased up by the...
Prečítať viac
Donna Smith
The Works
8 months ago
Good afternoon.
Thank you for your feedback.
I'm very sorry to hear that your order was delayed due to an issue with the warehouse.
We are working closely with our warehouse. to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Sprístupniť
Dôveryhodný zákazník
Overená spoločnosťou Feefo
8 months ago
very poor
i ordered waited 3 wks and cancelled as said it was gonna be another wk when i ordered it said 1 wk, why oh why move warehouses before xmas i did get a refund but i need my items
Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that there was a delay with the despatch of your order.
We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Sprístupniť
Dôveryhodný zákazník
Overená spoločnosťou Feefo
8 months ago
It Works for me
Great products, good delivery times can’t fault The Works
0
Sprístupniť
Dôveryhodný zákazník
Overená spoločnosťou Feefo
8 months ago
Books Ordered online.
Was a little disappointed with the order process this year ...a limited range of books available in the 3 for £7 offer this year. ? Compared to previous years .....the order placed to delivery time...
Prečítať viac
0
Sprístupniť
Dôveryhodný zákazník
Overená spoločnosťou Feefo
8 months ago
Bad choice of delivery company
Two times I have tried to order products from the works and both times I was unable to have my order due to the works choice of using evri as a delivery company. It is because of this delivery...
Prečítať viac
Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was lost in transit.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has been in touch and has resolved your issues.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Sprístupniť
Dôveryhodný zákazník
Overená spoločnosťou Feefo
8 months ago
0
Still waiting for my parcel 6 weeks!!
Donna Smith
The Works
8 months ago
Good Afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was not delivered to you
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show that this is being returned undelivered, a full refund has been issued.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
V mene podnikov, ktoré s nami spolupracujú, nezávisle zhromažďujeme spätnú väzbu. Naša platforma oslovuje len overených kupujúcich, takže si môžete byť istí, že čítate recenzie od skutočných zákazníkov.
Recenziu na Feefo môžu zanechať len zákazníci s dokladom o kúpe. Zabezpečujeme to tak, že kupujúcich oslovíme hneď po transakcii.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.