Ako sa zbierajú recenzie na Feefo?

V mene podnikov, ktoré s nami spolupracujú, nezávisle zhromažďujeme spätnú väzbu. Naša platforma oslovuje len overených kupujúcich, takže si môžete byť istí, že čítate recenzie od skutočných zákazníkov.

Kto môže zanechať recenziu na Feefo?

Recenziu na Feefo môžu zanechať len zákazníci s dokladom o kúpe. Zabezpečujeme to tak, že kupujúcich oslovíme hneď po transakcii.

Ako overujeme recenzie?

Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.

Ako sa vysporiadať s falošnými recenziami?

Spoločnosť Feefo zabraňuje ľuďom zanechávať falošné recenzie, pretože k poskytovaniu spätnej väzby pozývame len overených kupujúcich.

Recenzie na The Works

http://www.theworks.co.uk

DOBRÉ

Inspiring and empowering customers to read, learn, create and play

Služby,

3.1

526

105

448

1,251

hodnotenia za posledný rok

Zobrazujú sa všetky recenzie v počte 269,282

Paula Daly

Overená spoločnosťou Feefo

1 year ago

Čo povedal/-a Paula Daly o spoločnosti The Works:

Great for your money

Brilliant service.. fast delivery x

Dôveryhodný zákazník

Overená spoločnosťou Feefo

1 year ago

Very good products at valuable prices. Always helpful staff when I’ve visited stores.

Lilian Paterson

Overená spoločnosťou Feefo

1 year ago

Jean Magee

Overená spoločnosťou Feefo

Bangor

1 year ago

Čo povedal/-a Jean Magee o spoločnosti The Works:

Quality

Excellent as always and really pleased with anything I purchase!

Dôveryhodný zákazník

Overená spoločnosťou Feefo

1 year ago

Didn’t take long for delivery

I have been ill for quite a while and I started doing puzzles and I needed a board to put it on my sister recommended the works.

Dôveryhodný zákazník

Overená spoločnosťou Feefo

1 year ago

No reply

Emailed 3 times about 2 teddies I received that had dust marks and pen marks on them and not had a reply

Donna Smith

The Works

1 year ago

Good afternoon, Thank you for your feedback. Please accept our sincere apologies that your order was delivered to you damaged. Our records show that our customer service team have emailed you on several occasions requesting images of the damaged items, this may have gone into your junk/spam. We can confirm that any faulty/damaged items can be returned to any one of our stores. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Dôveryhodný zákazník

Overená spoločnosťou Feefo

1 year ago

Easy click and collect service.

Dôveryhodný zákazník

Overená spoločnosťou Feefo

1 year ago

Excellent.

Dôveryhodný zákazník

Overená spoločnosťou Feefo

1 year ago

Friendly and efficient

Items were exactly as expected. The staff at Weston Super Mare branch were great - very friendly and efficient.

Dôveryhodný zákazník

Overená spoločnosťou Feefo

1 year ago

Poor customer service

Products were lovely. One product arrived damaged in a broken up box Contacted customer service, supplied pictures Advised would send replacement Contacted customer service weeks later,...

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Donna Smith

The Works

1 year ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was lost in transit. We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has been in touch and has issued a refund. If you wish to reorder the item please contact customer service with the new order number and they can refund the delivery charge. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards The Works.

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