Inspiring and empowering customers to read, learn, create and play
Služby,
3.1
/5
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537
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hodnotenia za posledný rok
The Works už nie je aktívnym zákazníkom spoločnosti Feefo
Zobrazujú sa všetky recenzie v počte 269,282
Dôveryhodný zákazník
Overená spoločnosťou Feefo
1 year ago
Hard work getting my orders and refunds
I ordered a click and collect delivery on the 4th December. By the 19th I still hadn’t heard anything and had to ring up to find out that my order had been cancelled and returned to them. I think...
Prečítať viac
Donna Smith
The Works
1 year ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was lost in transit.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has been in touch and have issued a refund.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Sprístupniť
Dôveryhodný zákazník
Overená spoločnosťou Feefo
1 year ago
Disappointed
Rather disappointed this time with The Works. Items missing from my Christmas order & took FOREVER to get a response via email, messenger & their contact service. FINALLY got a refund almost a month...
Prečítať viac
Donna Smith
The Works
1 year ago
Good afternoon,
Thank you for your feedback.
We are extremely sorry that your order has arrived with an item missing.
Our records show a customer service adviser has been in touch and has issued a refund.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Sprístupniť
YW
Y Watson
Overená spoločnosťou Feefo
1 year ago
Čo povedal/-a Y Watson o spoločnosti The Works:
Great
0
Sprístupniť
SM
sophie mathieson
Overená spoločnosťou Feefo
1 year ago
Čo povedal/-a sophie mathieson o spoločnosti The Works:
My order was incomplete and missing 30 books.
I
Donna Smith
The Works
1 year ago
Good afternoon,
Thank you for your feedback.
We are extremely sorry that your order has arrived with an item missing.
If you have items missing , please contact a customer service adviser on 0121 313 6050, alternatively email enquiries@theworks.co.uk.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Sprístupniť
Dôveryhodný zákazník
Overená spoločnosťou Feefo
1 year ago
Never received goods
Places an order start of December and didn't receive it. chased this a number of times and ended up requiring a refund.
Donna Smith
The Works
1 year ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was lost in transit.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has issued a refund.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Sprístupniť
Dôveryhodný zákazník
Overená spoločnosťou Feefo
1 year ago
Not good
I put a Christmas order in they sent total wrong stuff I had to take it bk to store myself for refund
Donna Smith
The Works
1 year ago
Good afternoon,
Thank you for your feedback.
We are extremely sorry that incorrect items were delivered to you.
This will be passed to the relevant department for further training to ensure you receive our excellent customer service.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards ,
The Works.
0
Sprístupniť
Dôveryhodný zákazník
Overená spoločnosťou Feefo
1 year ago
Good service from the Works, poor delivery from the courier.
They were very helpful when our order failed to arrive and resent ASAP so we got it before Christmas.
The problem was with the delivery company.
0
Sprístupniť
Dôveryhodný zákazník
Overená spoločnosťou Feefo
1 year ago
Brilliant service
I was astonished by the quick service and helpfulness when I had an item missing from my order . Thank you
0
Sprístupniť
Dôveryhodný zákazník
Overená spoločnosťou Feefo
1 year ago
Delivery
Goods well packed. Delivered in good time.
0
Sprístupniť
LO
Lorraine OGDEN
Overená spoločnosťou Feefo
Orkney
1 year ago
Čo povedal/-a Lorraine OGDEN o spoločnosti The Works:
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
V mene podnikov, ktoré s nami spolupracujú, nezávisle zhromažďujeme spätnú väzbu. Naša platforma oslovuje len overených kupujúcich, takže si môžete byť istí, že čítate recenzie od skutočných zákazníkov.
Recenziu na Feefo môžu zanechať len zákazníci s dokladom o kúpe. Zabezpečujeme to tak, že kupujúcich oslovíme hneď po transakcii.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.