Recenzie na The Works

Good morning, Thank you for your feedback. I'm very sorry to hear that your order was lost in transit. We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has issued a refund, unfortunately the order could not be resent as many of the items from the order had gone out of stock. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Good morning, Thank you for your feedback. We can confirm that Customer Service sent you the following email on the 16th of January at 14.44, this may have gone into your junk/spam. We apologise that your itemhas arrived with a different price sticker attached. I can confirm the price online is accurate, this is the advertised price for the product as per our website. Our cost of the product and fulfilment have increased, therefore, we as a business have increased the price online, this is the confirmed price of the product when purchasing on our website and will have been the price agreed upon purchase. As the price paid was confirmed at checkout on our website we will be unable to refund the difference. We understand that receiving a product with a different price sticker is frustrating and apologise for any confusion caused. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Good morning, Thank you for your feedback. I'm very sorry to hear that your order was delayed due to an issue with the courier. We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has been in touch and has resolved your issues. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.