Recenzie na The Works

Good Afternoon, Thank you for your feedback. Please accept our sincere apologies that your order was delivered to you damaged. Our records show that our customer service team emailed you on the 4th of February with the courier details, confirming that should you wish to return, the couriers Evri could collect. Unfortunately the items could not be resent due to stock issues. This will be passed to the relevant department for further training to ensure you receive our excellent customer service. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Good afternoon, Thank you for your feedback. Our records show that our customer service team contacted you on the 28th of January, this may have gone into your junk/spam. The email sent: Dear Hend Rahman, Thank you for your email. We have checked the tracking on your order and two parcels are showing as delivered on 17/01. Please provide a list of the missing items so that we can resolve this for you. We apologise for any inconvenience caused. This will be passed to the relevant department for further training to ensure you receive our excellent customer service. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.