Inspiring and empowering customers to read, learn, create and play
Služby,
3.2
/5
5
4
3
2
1
548
99
75
105
448
1,275
hodnotenia za posledný rok
Zobrazujú sa všetky recenzie v počte 269,282
Dôveryhodný zákazník
Overená spoločnosťou Feefo
10 months ago
Fair price good service
I have previously purchased goods from The Works and found the items reasonably priced and the delivery service is very helpful
0
Sprístupniť
Dôveryhodný zákazník
Overená spoločnosťou Feefo
10 months ago
Highly recommend
First rate - thank you, prompt and efficient.
0
Sprístupniť
Dôveryhodný zákazník
Overená spoločnosťou Feefo
10 months ago
Awful. Would not use again
I ordered and it never came! Waited over 2 weeks. I emailed multiple times and was getting no where. The presents were for a birthday which I then missed and had to shop elsewhere still money down...
Prečítať viac
Donna Smith
The Works
10 months ago
Good afternoon,
Thank you for your feedback.
We are extremely sorry that your order was not delivered to you.
As detailed on our website, we have been experiencing unexpected delays due to our warehouse move. We are so sorry you have not received your order. Due to the length of the delay we have cancelled and refunded your order as we are unable to resend.
We are working hard on getting our processes rectified and our despatch times improved.
We would like to offer you the following discount code, which will give you 15% off your next order. Your code is TD7S-HC7D-TVBF-V35H.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards
The Works.
0
Sprístupniť
Dôveryhodný zákazník
Overená spoločnosťou Feefo
10 months ago
Appalling service.
One of the items that should have been included in my order was missing and did not arrive. My emails reporting this were ignored, when I tried to ring there was a recorded message saying there was...
Prečítať viac
Donna Smith
The Works
10 months ago
Good afternoon,
Thank you for your feedback.
We are extremely sorry that your order has arrived with an item missing.
Our records show a customer service adviser has been in touch and has issued a refund.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Sprístupniť
Dôveryhodný zákazník
Overená spoločnosťou Feefo
10 months ago
Service was good once I found out about the delay due to relocation of depot.
0
Sprístupniť
Dôveryhodný zákazník
Overená spoločnosťou Feefo
10 months ago
Bad service
After a month I still have not received 3 items from my order I also received 2 books that were not ordered. I am now waiting for a refund on the missing items.
Donna Smith
The Works
10 months ago
Good afternoon,
Thank you for your feedback.
We are extremely sorry that your order has arrived with items missing.
Our records show a customer service adviser has been in touch and has issued a refund.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Sprístupniť
PH
Peter Hobbs
Overená spoločnosťou Feefo
GBR
10 months ago
Čo povedal/-a Peter Hobbs o spoločnosti The Works:
Disappointed
Waited 3 weeks for the delivery which never turned up. They did refund my payment very quickly to be fair but not much good when I wanted the items for presents. Why they couldn't just resend the...
Prečítať viac
Donna Smith
The Works
10 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was lost in transit.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has issued a refund, unfortunately due the warehouse relocating we were not able to resend the order.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Sprístupniť
Dôveryhodný zákazník
Overená spoločnosťou Feefo
10 months ago
Dreadful
Dreadful waited 2 weeks for delivery to be told it hadn’t left warehouse. Next day had email to say Evri had it. One week later had to call them again as still not been delivered to be told Evri has...
Prečítať viac
Donna Smith
The Works
10 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was lost in transit.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has issued a refund.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Sprístupniť
RM
Ruth Mcdonnell
Overená spoločnosťou Feefo
10 months ago
Čo povedal/-a Ruth Mcdonnell o spoločnosti The Works:
Poor. Items just not delivered. Had to ring to find out what going on. No communication
Donna Smith
The Works
10 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was not delivered to you.
Our records show a customer service adviser has issued a refund.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Sprístupniť
JR
janet read
Overená spoločnosťou Feefo
GBR
10 months ago
Čo povedal/-a janet read o spoločnosti The Works:
Lovely staff
The staff are always friendly and helpful.
Nothing is too much for them. They engage in conversation which 8s sadly lacking in dome shops. Love going in there.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
V mene podnikov, ktoré s nami spolupracujú, nezávisle zhromažďujeme spätnú väzbu. Naša platforma oslovuje len overených kupujúcich, takže si môžete byť istí, že čítate recenzie od skutočných zákazníkov.
Recenziu na Feefo môžu zanechať len zákazníci s dokladom o kúpe. Zabezpečujeme to tak, že kupujúcich oslovíme hneď po transakcii.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.