Inspiring and empowering customers to read, learn, create and play
Služby,
3.2
/5
5
4
3
2
1
548
99
75
105
448
1,275
hodnotenia za posledný rok
Zobrazujú sa všetky recenzie v počte 269,282
Dôveryhodný zákazník
Overená spoločnosťou Feefo
10 months ago
Slow coach
Slow, incomplete and refund had to be chased due to the fact it was incorrect, received £1.50 when it was more than that.
Still waiting for communication.
Donna Smith
The Works
10 months ago
Good afternoon,
Thank you for your feedback.
We are extremely sorry that your order has arrived with items missing.
Our records show a customer service adviser has issued a refund of £11.50 for the missing items from your order.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Sprístupniť
Dôveryhodný zákazník
Overená spoločnosťou Feefo
10 months ago
Value for money and choice
Was kept informed re possible delivery time etc. Delivery appears to take longer at the moment but within stated info given.
0
Sprístupniť
AA
Amber Ardern
Overená spoločnosťou Feefo
10 months ago
0
Sprístupniť
TC
TRACIE CHAPPELL
Overená spoločnosťou Feefo
GBR
10 months ago
Čo povedal/-a TRACIE CHAPPELL o spoločnosti The Works:
Terrible experience never buy from them
Absolutely terrible took them about a week to process my order, then one item wasn’t available. It took 11 days to get to the shop, then another 2 days to send an email to let me know. When I get to...
Prečítať viac
Donna Smith
The Works
10 months ago
Good afternoon,
Thank you for your feedback.
We are extremely sorry that your order has arrived with items missing.
Our records show a customer service adviser has been in touch and has issued a refund.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Sprístupniť
Dôveryhodný zákazník
Overená spoločnosťou Feefo
10 months ago
Quick delivery top product highly recommended..
0
Sprístupniť
Dôveryhodný zákazník
Overená spoločnosťou Feefo
10 months ago
Staff we very welcoming, service was fast.
0
Sprístupniť
Dôveryhodný zákazník
Overená spoločnosťou Feefo
10 months ago
Not the best
Very lengthy delivery time with sketchy updates and when the order arrived it was jncomplete. Raised a support case which although a refund was processed it still took too long for updates.
Donna Smith
The Works
10 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was delayed with items missing due the relocation of our warehouse.
We are working closely with our warehouse team to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has been in touch and has issued a refund for the missing items.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Sprístupniť
Dôveryhodný zákazník
Overená spoločnosťou Feefo
10 months ago
Useless
I had to get in contact after several.weeks as my order was still.not dispatched. To be told on the phone 'oh looks like we will have to cancel the order as it's not moved'. Great. Really helpful....
Prečítať viac
Donna Smith
The Works
10 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was not delivered to you, unfortunately due to the relocation of our warehouse this caused an issue with some of the orders on our system.
We are working closely with our warehouse team to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has been in touch and has issued a refund.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
1
Sprístupniť
Dôveryhodný zákazník
Overená spoločnosťou Feefo
10 months ago
Do not recommend online shop
Was waiting over a month for a delivery for them to just tell me constantly it’s delayed. I made them investigate it and turns out it was damaged in transit over a month ago and they didn’t think to...
Prečítať viac
Donna Smith
The Works
10 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was damaged in transit.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has issued a refund.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
1
Sprístupniť
MF
Megan France
Overená spoločnosťou Feefo
GBR
10 months ago
Čo povedal/-a Megan France o spoločnosti The Works:
Love!!
Love the works, always helpful and have amazing books with sprayed edges
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
V mene podnikov, ktoré s nami spolupracujú, nezávisle zhromažďujeme spätnú väzbu. Naša platforma oslovuje len overených kupujúcich, takže si môžete byť istí, že čítate recenzie od skutočných zákazníkov.
Recenziu na Feefo môžu zanechať len zákazníci s dokladom o kúpe. Zabezpečujeme to tak, že kupujúcich oslovíme hneď po transakcii.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.