Their online application portal crashed several and this created up 4 insurance policies instead of 2. This then took me 1 phone call, 2 messages and an email to get fixed. Even though I have been...
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Jordan
The Insurance Emporium
7 years ago
Hello, thank you for your review and feedback. We're sorry to hear of the difficulties using 'My Emporium'.
We've had a look and can see that 4 quotations were taken for your 2 pets. 2 of the policies were started and 2 of them cancelled whilst in the 'quote stage'. Your online portal was showing 2 quotes and 2 active policies. We've removed the quotations from your portal - only the active policies will show.
We trust this resolves your concerns.
The Insurance Emporium
Dôveryhodný zákazník
7 years ago
Thank you for contacting me to confirm this.
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TC
Trusted Customer
Stoke on trent
7 years ago
Čo povedal/-a Trusted Customer o spoločnosti The Insurance Emporium:
Direct debit issues
I wanted to change my direct debit date to coincide with my payday. First time i rang they said i could not do this and so i got charged for a failed direct debit the second time i rang i got it...
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Jordan
The Insurance Emporium
7 years ago
Good morning, thank you for taking the time to leave this review and feedback.
We're sorry that we couldn't facilitate your request on this occasion. The regular collection date on a policy is determined by the start date of the policy. Currently the process does require starting a new policy up with the desired regular collection matching the start date.
We are always looking at improving our customer journey and direct debit amendments are being considered.
Kind regards
The Insurance Emporium
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Dôveryhodný zákazník
7 years ago
Quike and easy process :)
Jordan
The Insurance Emporium
7 years ago
We're pleased to see you found our online process fast and simple! Thanks for the excellent review!
The Insurance Emporium
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Trusted Customer
Nottingham
7 years ago
Čo povedal/-a Trusted Customer o spoločnosti The Insurance Emporium:
Easy to use web page
Jordan
The Insurance Emporium
7 years ago
That's our aim! Thank you for taking the time to leave a 5 star rating!
The insurance Emporium
0
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TC
Trusted Customer
7 years ago
Čo povedal/-a Trusted Customer o spoločnosti The Insurance Emporium:
Great value insurance
Great service, helpful staff and an easy experience.
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TC
Trusted Customer
7 years ago
Čo povedal/-a Trusted Customer o spoločnosti The Insurance Emporium:
Easy to apply and well priced. Wood highly recommend
Jordan
The Insurance Emporium
7 years ago
Thanks for the 5 star review and rating! We always aim to make any of our processes as easy as possible!
The Insurance Emporium
0
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TC
Trusted Customer
7 years ago
Čo povedal/-a Trusted Customer o spoločnosti The Insurance Emporium:
I'm happy with the insurance I got
Very good price for the cover I got.
Jordan
The Insurance Emporium
7 years ago
Thank you! We're really pleased to see you feel this way! Anything we could do better to deliver a 5 star service? Please let us know!
The Insurance Emporium
0
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TC
Trusted Customer
7 years ago
Čo povedal/-a Trusted Customer o spoločnosti The Insurance Emporium:
Super easy! I hope I never have to test out the claims department’s customer service!!
Jason Milner
The Insurance Emporium
7 years ago
To be fair, we also hope you don't have to test our claims service, but if you do, then please rest assured that our service will be no different.
The Insurance Emporium
0
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TC
Trusted Customer
7 years ago
Čo povedal/-a Trusted Customer o spoločnosti The Insurance Emporium:
I had great service when I rang no problems with what I called for
Jason Milner
The Insurance Emporium
7 years ago
Great to hear you had no problems Mrs Robertshaw!
The Insurance Emporium
0
Sprístupniť
TC
Trusted Customer
7 years ago
Čo povedal/-a Trusted Customer o spoločnosti The Insurance Emporium:
Pet Insurance
Everything was clear and easy to understand
Jason Milner
The Insurance Emporium
7 years ago
Thank you for your positive review Janett, it really appreciated.
The Insurance Emporium protect the things you love, combining specialist insurance with expert knowledge. From pets, horses, weddings and caravans to cameras, bikes and boats, we use our specialist experience to create personal cover to keep those things safe because we know implicitly how much they mean to our customers.
Naše nezávislé ocenenia oceňujú najlepšie značky v oblasti služieb zákazníkom. O víťazoch sa rozhoduje na základe hodnotení, ktoré dostávajú od svojich zákazníkov.
V mene podnikov, ktoré s nami spolupracujú, nezávisle zhromažďujeme spätnú väzbu. Naša platforma oslovuje len overených kupujúcich, takže si môžete byť istí, že čítate recenzie od skutočných zákazníkov.
Recenziu na Feefo môžu zanechať len zákazníci s dokladom o kúpe. Zabezpečujeme to tak, že kupujúcich oslovíme hneď po transakcii.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
The Insurance Emporium protect the things you love, combining specialist insurance with expert knowledge. From pets, horses, weddings and caravans to cameras, bikes and boats, we use our specialist experience to create personal cover to keep those things safe because we know implicitly how much they mean to our customers.