Ako sa zbierajú recenzie na Feefo?

V mene podnikov, ktoré s nami spolupracujú, nezávisle zhromažďujeme spätnú väzbu. Naša platforma oslovuje len overených kupujúcich, takže si môžete byť istí, že čítate recenzie od skutočných zákazníkov.

Kto môže zanechať recenziu na Feefo?

Recenziu na Feefo môžu zanechať len zákazníci s dokladom o kúpe. Zabezpečujeme to tak, že kupujúcich oslovíme hneď po transakcii.

Ako overujeme recenzie?

Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.

Ako sa vysporiadať s falošnými recenziami?

Spoločnosť Feefo zabraňuje ľuďom zanechávať falošné recenzie, pretože k poskytovaniu spätnej väzby pozývame len overených kupujúcich.

The Edinburgh Natural Skincare Company Recenzie | Recenzie zákazníckeho servisu na {{merchantUrl}} | Feefo

JD

Jamie Dockery

Overená spoločnosťou Feefo

3 years ago

Čo povedal/-a Jamie Dockery o spoločnosti The Edinburgh Natural Skincare Company:

Amazing product

I am allergic to plastics and have tried many products to ease my symptoms. Edinburgh is by far the best. The products are so luxurious and moisturizing, and do not burn my sensitive skin not to...

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Recenzie produktov

Dátum zakúpenia: 30/01/2023

0

Dôveryhodný zákazník

Overená spoločnosťou Feefo

3 years ago

Where’s my purchase?

My order tracking stopped days ago but I’m pelted with requests from the company to buy more and praise the product and service. Would have been nice to have a product to try…

Dátum zakúpenia: 30/01/2023

0

BW

BJ Wiltfang

Overená spoločnosťou Feefo

3 years ago

Čo povedal/-a BJ Wiltfang o spoločnosti The Edinburgh Natural Skincare Company:

I'm sure I'll love it.

Still waiting for order

Emma

The Edinburgh Natural Skincare Company

3 years ago

Good Afternoon! I can see that your order was delivered on 23rd February. Are you able to confirm that all was received okay? Kind Regards, Emma - ENSC

BW

BJ Wiltfang

3 years ago

Love it and have placed my second order...

Recenzie produktov

Dátum zakúpenia: 01/02/2023

0

CL

Cherolyn Laston

Overená spoločnosťou Feefo

3 years ago

Čo povedal/-a Cherolyn Laston o spoločnosti The Edinburgh Natural Skincare Company:

Where is my order?

I have not received my order so there is nothing to review. 😞

Dátum zakúpenia: 03/02/2023

1

HS

Heidi Johns Scott

Overená spoločnosťou Feefo

3 years ago

Čo povedal/-a Heidi Johns Scott o spoločnosti The Edinburgh Natural Skincare Company:

A Must try

Great company kept me informed .. answered my qurestions. Shipped fast and the quailty is outstanding !!!!!

Recenzie produktov

Dátum zakúpenia: 03/02/2023

0

AM

Augusta Martin

Overená spoločnosťou Feefo

3 years ago

Čo povedal/-a Augusta Martin o spoločnosti The Edinburgh Natural Skincare Company:

Love this stuff!! Best solid lotion I’ve ever used and I will be back for more. Can’t wait to try the other fragrances. Thanks.

Recenzie produktov

Dátum zakúpenia: 03/02/2023

0

JM

Janis Mecklenburg

Overená spoločnosťou Feefo

United States

3 years ago

Čo povedal/-a Janis Mecklenburg o spoločnosti The Edinburgh Natural Skincare Company:

The products may be very good. I hope to receive them someday.

I have yet to receive my order. I placed it a month ago. I was told there was slow shipping but it was supposed to arrive by now. I have not heard anything from your company telling me where and when...

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Tommy Crooks

The Edinburgh Natural Skincare Company

3 years ago

I'm really sorry for the delay in your order reaching you, having looked at the tracking information, this is currently in transit in Chicago. Please let me know if you need any further details. Kind Regards, Emma - ENSC

JM

Janis Mecklenburg

3 years ago

Thank you for responding. It would be wonderful if you could keep your customers informed on the whereabouts of our orders in future. Something to ponder. I will anxiously await the delivery of my items and see if I can warrant a better review.

Emma

The Edinburgh Natural Skincare Company

3 years ago

Good Afternoon, I can see that your order was delivered on 25th February. Can you kindly confirm that you have received your order? Many Thanks, Emma - ENSC

JM

Janis Mecklenburg

3 years ago

Hello. I did receive my order. The package was a little worse for wear but the items were intact. Fortunately I feel the wait was worth it as the quantity of oils and fragrances were stellar. I will more than likely place more orders knowing it may be a month or so to receive them. I am deducting a Star from my rating upgrade for that reason.

Recenzie produktov

Dátum zakúpenia: 28/01/2023

1

AT

Amy Taylor

Overená spoločnosťou Feefo

Montreal

3 years ago

Čo povedal/-a Amy Taylor o spoločnosti The Edinburgh Natural Skincare Company:

Absolutely horrible customer service.

I loved my first order from this company and was happy to support a small business. So I placed a second order. BIG MiSTAKE. I ordered almost 2 months ago and have sent several emails inquiring about...

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Emma

The Edinburgh Natural Skincare Company

3 years ago

I'm really sorry that Customer Service hasn't hit the mark, we have been unable to access our emails so trying to reach our Customers via platforms like Feefo. Could you please let me know the issues you had emailed over and I will look at this as priority? Kind Regards, Emma - ENSC

AT

Amy Taylor

3 years ago

The issue I emailed several times about was in regards to my order 8511 which was placed on January 3rd. At this point I have had to order products elsewhere and want a refund of what I was charged. It’s been almost 2 months since my order and I only got a reply when I left a negative review. Please let me know when my refund will be processed. Thank you.

Dátum zakúpenia: 03/01/2023

0

GL

grace lee

Overená spoločnosťou Feefo

Vancouver, Canada

3 years ago

Čo povedal/-a grace lee o spoločnosti The Edinburgh Natural Skincare Company:

The wait was very, very long with limited communication. My Christmas gifts didn't get delivered last year as I received most but not all of my order in January 2023. I have written customer service...

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Tommy Crooks

The Edinburgh Natural Skincare Company

3 years ago

Hi there, I'm really sorry to hear that your order has not been completely fulfilled as yet. I will be investigating this for you as a matter of priority. I have contacted our fulfilment centre and will get back to you as soon as I hear. Kind Regards, Emma - ENSC

GL

grace lee

3 years ago

Thank you for checking into my order. I believe someone checked it as complete but I am still waiting to hear back whether it was sent out or just forgotten about. Cheers.

Emma

The Edinburgh Natural Skincare Company

3 years ago

Good Afternoon, would you please be able to let me know the items that are still outstanding? Kind Regards, Emma - ENSC

GL

grace lee

3 years ago

Hello Emma, Yes, I just received my remaining soaps. They are amazing but hopefully the wait won't be 3 months for them. Cheers.

Recenzie produktov

Dátum zakúpenia: 03/12/2022

0

MM

Maryjo Mcgucken

Overená spoločnosťou Feefo

3 years ago

Čo povedal/-a Maryjo Mcgucken o spoločnosti The Edinburgh Natural Skincare Company:

Worst experience ever

Wish I could give it less than 1 star. As of now I have never received my orders. There were 2. I emailed you numerous times and all I got was the auto generated response. Thank you very little, that...

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Emma

The Edinburgh Natural Skincare Company

3 years ago

Please accept my apologies for the delay in receiving your order and the issues we've had with Customer Services. We have had issues with our email address so trying to reply to everyone through all the other platforms. We are working really hard to improve on Customer Services and sorry we've missed the mark on this. I can see that this order number was delivered on 24th February. Are you able to confirm you have received? Kind Regards, Emma - ENSC

MM

Maryjo Mcgucken

3 years ago

No, I have not received any of my orders

Dátum zakúpenia: 30/01/2023

1

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Ako sa zbierajú recenzie na Feefo?

Kto môže zanechať recenziu na Feefo?

Ako overujeme recenzie?

Ako sa vysporiadať s falošnými recenziami?