No policy documents arrived, no customer service, no returned phone when asking for said documents. I will be cancelling if I can ever get hold of customer service not the new policy people who can't...
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CX
SPCA Pet Insurance
4 years ago
Hi there,
Thank you for sharing your experience with us, I am sorry to hear of any frustrations caused. As this is not the type of service we expect our customers to receive, we appreciate you bringing this to our attention. I have passed on your feedback to the relevant department to action your request. If you would like further assistance, please let me know and that can be arranged accordingly.
Kind regards,
Scott
Recenzie produktov
CX
SPCA Pet Insurance
4 years ago
Hi there,
As mentioned, I am sorry to hear of your frustrations regarding your experience. If you would like further assistance, please let me know and that can be arranged accordingly.
Kind regards,
Scott
Dátum zakúpenia: 03/04/2022
0
Sprístupniť
Dôveryhodný zákazník
Overená spoločnosťou Feefo
4 years ago
My little dog needs all the protection she can have she’s worth it
Recenzie produktov
Dátum zakúpenia: 11/04/2022
0
Sprístupniť
PC
Penny Colombatti
Overená spoločnosťou Feefo
4 years ago
Čo povedal/-a Penny Colombatti o spoločnosti SPCA Pet Insurance:
Pia was great, but all the paperwork was horrendous for a 3 mth old healthy kitten. How you improve this must be up to you. Maybe you could have the policy validated when the animal has had a...
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CX
SPCA Pet Insurance
4 years ago
Hi Penny,
Thank you for taking the time out of your day to share your review with us. We are pleased to hear of the service that you received from our team member, Pia, however, we apologise for any frustrations caused during your experience and appreciate your feedback.
Please don't hesitate to reach out if you were like to discuss your policy or your feedback further.
Kind regards,
Alisa
Dátum zakúpenia: 08/04/2022
0
Sprístupniť
RG
Renee Goodall
Overená spoločnosťou Feefo
4 years ago
Čo povedal/-a Renee Goodall o spoločnosti SPCA Pet Insurance:
The customer service was fantastic I am retired and the person supporting me was very patient, competent , professional and friendly .
I found it difficult to find a company that would insure a...
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Recenzie produktov
Dátum zakúpenia: 04/04/2022
0
Sprístupniť
JL
Judy Lloyd
Overená spoločnosťou Feefo
Palmerston North
4 years ago
Čo povedal/-a Judy Lloyd o spoločnosti SPCA Pet Insurance:
Over the years I have purchased my animals from the SPCA and had a good outcome with my animals. Since they gave me great service I decided to purchase pet insurance of my recent cat Garfield
Super helpful and informative. Even when I was unsure about which insurance to get for my cat, he was patient and happy to go over things again with me which helped me decide the best option
Dátum zakúpenia: 31/03/2022
0
Sprístupniť
MP
Maree Peter
Overená spoločnosťou Feefo
4 years ago
Čo povedal/-a Maree Peter o spoločnosti SPCA Pet Insurance:
easy to apply
Dátum zakúpenia: 29/03/2022
0
Sprístupniť
EV
Edwina Vaka
Overená spoločnosťou Feefo
4 years ago
Čo povedal/-a Edwina Vaka o spoločnosti SPCA Pet Insurance:
With SPCA Pet Insurance, you can say Yes to your cat or dog’s next adventure, without worrying about what a trip to the vet might cost you, knowing you may be reimbursed a portion of eligible vet bills.
Naše nezávislé ocenenia oceňujú najlepšie značky v oblasti služieb zákazníkom. O víťazoch sa rozhoduje na základe hodnotení, ktoré dostávajú od svojich zákazníkov.
V mene podnikov, ktoré s nami spolupracujú, nezávisle zhromažďujeme spätnú väzbu. Naša platforma oslovuje len overených kupujúcich, takže si môžete byť istí, že čítate recenzie od skutočných zákazníkov.
Recenziu na Feefo môžu zanechať len zákazníci s dokladom o kúpe. Zabezpečujeme to tak, že kupujúcich oslovíme hneď po transakcii.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
With SPCA Pet Insurance, you can say Yes to your cat or dog’s next adventure, without worrying about what a trip to the vet might cost you, knowing you may be reimbursed a portion of eligible vet bills.