Ako sa zbierajú recenzie na Feefo?

V mene podnikov, ktoré s nami spolupracujú, nezávisle zhromažďujeme spätnú väzbu. Naša platforma oslovuje len overených kupujúcich, takže si môžete byť istí, že čítate recenzie od skutočných zákazníkov.

Kto môže zanechať recenziu na Feefo?

Recenziu na Feefo môžu zanechať len zákazníci s dokladom o kúpe. Zabezpečujeme to tak, že kupujúcich oslovíme hneď po transakcii.

Ako overujeme recenzie?

Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.

Ako sa vysporiadať s falošnými recenziami?

Spoločnosť Feefo zabraňuje ľuďom zanechávať falošné recenzie, pretože k poskytovaniu spätnej väzby pozývame len overených kupujúcich.

Recenzie ROL Cruise

Zobrazujú sa všetky recenzie v počte 25,691

Dôveryhodný zákazník

Overená spoločnosťou Feefo

5 months ago

Easy and helpful

Friendly and helpful. Made the booking process easy.

Megan Hammond

ROL Cruise

5 months ago

Thank you for your review, we are so pleased to hear that the agent was friendly and helpful. We hope you are looking forward to your holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Andrew Steven

Overená spoločnosťou Feefo

GBR

5 months ago

Čo povedal/-a Andrew Steven o spoločnosti ROL Cruise:

Efficient, good service.

Very helpful, efficient service. Easy to book my holiday.

Megan Hammond

ROL Cruise

5 months ago

Thank you for your review, we are pleased to hear that you find our agents very helpful and efficient. We hope you are looking forward to your holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Susan Scorer

Overená spoločnosťou Feefo

CYP

5 months ago

Čo povedal/-a Susan Scorer o spoločnosti ROL Cruise:

Takes all the hassle out of booking.

We’ve been using ROL for many years, always with good service. Always very quick to follow up on enquiries. Takes all the hassle out of booking.

Megan Hammond

ROL Cruise

5 months ago

Thank you for your lovely review, we are so pleased that you book regularly with us. We hope you are looking forward to your next holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Dôveryhodný zákazník

Overená spoločnosťou Feefo

5 months ago

Good service

Excellent efficient and helpful Ollie was particularly good at advising and describing the holiday I was interested in.

Megan Hammond

ROL Cruise

5 months ago

Thank you for your review, we are delighted to hear that you found Ollie excellent, efficient and helpful. We hope you are looking forward to your holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Dôveryhodný zákazník

Overená spoločnosťou Feefo

5 months ago

Requesting a cabin not on car deck resulted in a car deck cabin being offer

Poor booking service, wrong details given and generally unhelpful and did not call back when they said they would.

Megan Hammond

ROL Cruise

5 months ago

Thank you for your feedback. We’re sorry to hear that you feel this way and that your experience did not meet expectations. We take customer service very seriously and would like the opportunity to look into this further for you. We have attempted to contact you but unfortunately have not received a response. Please could you get in touch with us directly at your earliest convenience so we can discuss your concerns and work towards resolving the matter. Kind regards, the ROL Cruise Team

John Griffiths

Overená spoločnosťou Feefo

GBR

5 months ago

Čo povedal/-a John Griffiths o spoločnosti ROL Cruise:

Excellent customer service

Extremely helpful and efficient

Megan Hammond

ROL Cruise

5 months ago

Thank you for your review, we are delighted to hear that the service was excellent. We hope you are looking forward to your cruise. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Yvonne Wright

Overená spoločnosťou Feefo

5 months ago

Čo povedal/-a Yvonne Wright o spoločnosti ROL Cruise:

Great service Accommodating

Megan Hammond

ROL Cruise

5 months ago

Thank you for your review, we are pleased to hear that the service was great. We hope you are looking forward to your next cruise. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Dôveryhodný zákazník

Overená spoločnosťou Feefo

5 months ago

Helpful

Helpful and easy

Megan Hammond

ROL Cruise

5 months ago

Thank you for your review, we are pleased to hear that the agent was helpful and the booking process was easy. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Dôveryhodný zákazník

Overená spoločnosťou Feefo

5 months ago

Excellent service from Olly(?) in organising our Finland/Norway trip.

Megan Hammond

ROL Cruise

5 months ago

Thank you for your review, we are delighted to hear that Olly provided excellent service. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

John Lee

Overená spoločnosťou Feefo

GBR

5 months ago

Čo povedal/-a John Lee o spoločnosti ROL Cruise:

Having to change dates shouldn't cost ££££for a loyal customer

Very good service always very helpful, but as a loyal customer i don't think they are willing to give something back for being loyal

Megan Hammond

ROL Cruise

5 months ago

Thank you for your review, we are pleased to hear that you find our agents very helpful. Please be assured that your feedback will be passed to our sales team. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Nedostali ste pozvánku zanechať recenziu?

Feefo Trusted Service Awards

Naše nezávislé ocenenia oceňujú najlepšie značky v oblasti služieb zákazníkom. O víťazoch sa rozhoduje na základe hodnotení, ktoré dostávajú od svojich zákazníkov.

Čo sú to ocenenia Trusted Service Awards

Prečo veriť recenziám Feefo?

Zistite viac o spoločnosti Feefo

Recenzie na ROL Cruise

Ako sa zbierajú recenzie na Feefo?

Kto môže zanechať recenziu na Feefo?

Ako overujeme recenzie?

Ako sa vysporiadať s falošnými recenziami?