Last night I went online and paid for annual Third Party Property, Fire & Theft cover, for my car, to start 15th May.
This morning, I called Real to confirm that I did NOT need my current...
Totally explained each of the conditions and answered all questions clearly, explained any slight delays. The sales person had a very clear voice and easy to understand
Recenzie produktov
Dátum zakúpenia: 06/05/2021
0
Sprístupniť
CP
Callaghan Pey
Overená spoločnosťou Feefo
5 years ago
Čo povedal/-a Callaghan Pey o spoločnosti Real Insurance:
Cheaper to get a new policy each year and cancel the old one than to let the existing one roll over. That is a poor outcome for loyal customers.
CX
Real Insurance
5 years ago
Hi Neil, I'm sorry to hear of your frustrations and appreciate you sharing your feedback with us. Your insurance premium is likely to change each year when you renew your policy, even if your personal circumstance have not changed. This is because the premium you pay is also affected by other criteria. Further information regarding this criteria can be located within our Premium, Excess & Discount Guide, which is available on our website https://www.realinsurance.com.au/documents/real-home-landlords-pedg.pdfYou may be eligible for discounts, such as an online discount, that are applied when calculating your base premium. Some discounts apply only during the first year of your policy, whereas other discounts may apply for the life of your policy. Thanks again for sharing this with us and we have passed your feedback on to the relevant team. Please don't hesitate to let me know if you would like for me to arrange one of our team members to reach out to you to discuss your concerns further. Kind regards, Alisa
Recenzie produktov
CX
Real Insurance
5 years ago
Hi Neil,
I'm sorry to hear of your frustrations and appreciate you sharing your feedback with us.
Your insurance premium is likely to change each year when you renew your policy, even if your personal circumstance have not changed. This is because the premium you pay is also affected by other criteria. Further information regarding this criteria can be located within our Premium, Excess & Discount Guide, which is available on our website https://www.realinsurance.com.au/documents/real-home-landlords-pedg.pdf
You may be eligible for discounts, such as an online discount, that are applied when calculating your base premium. Some discounts apply only during the first year of your policy, whereas other discounts may apply for the life of your policy.
Thanks again for sharing this with us and we have passed your feedback on to the relevant team. Please don't hesitate to let me know if you would like for me to arrange one of our team members to reach out to you to discuss your concerns further.
Kind regards,
Alisa
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Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
