Hi there,
It is wonderful to hear of the value that you have found in your cover and of the excellent service that you received when speaking with our helpful team member.
Thank you for taking the time out of your day to let us know about your experience, we really appreciate it.
Kind regards,
Alisa
Was provided misleading information and requested to make an immediate payment to receive a CoC that day, which never eventuated.
CX
Real Insurance
1 year ago
Hi there,
Thank you for sharing your review with us, I am sorry to hear about any frustrations experienced during your time with us. It's disappointing to hear you've had an unpleasant experience with us. We strive to ensure that all our customers receive the best customer service experience and we take all customer feedback on board in order to improve our processes.
I have notified our team and they will be in touch to provide assistance.
Kind regards,
Scott
Recenzie produktov
CX
Real Insurance
1 year ago
Hi there,
Thank you for sharing your review with us, I am sorry to hear about any frustrations experienced during your time with us. It's disappointing to hear you've had an unpleasant experience with us. We strive to ensure that all our customers receive the best customer service experience and we take all customer feedback on board in order to improve our processes.
your feedback has been passed along to our team for review. I have notified our team and they will be in touch to provide assistance.
Kind regards,
Scott
Dátum zakúpenia: 28/08/2024
0
Sprístupniť
NH
Nicole Hall
Overená spoločnosťou Feefo
Ranelagh
1 year ago
Čo povedal/-a Nicole Hall o spoločnosti Real Insurance:
Easy to deal with lovely to speak with on phone and very helpful.
CX
Real Insurance
1 year ago
Hi Nicole,
We are happy to hear of the great service that you received when speaking with our team member.
Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Scott
Recenzie produktov
Dátum zakúpenia: 02/09/2024
0
Sprístupniť
GS
Gloria Stewart
Overená spoločnosťou Feefo
Central Coast
1 year ago
Čo povedal/-a Gloria Stewart o spoločnosti Real Insurance:
Professional, no hard sell & friendly consultants. In my case, very respectfull with the death of my late husband. I was very touched by a bouquet of very beautiful flowers sent to me by my case...
Prečítať viac
CX
Real Insurance
1 year ago
Hi Gloria,
Thank you for sharing your review with us, I am sorry to hear about your late husband, I would like to share my condolences with you. I am glad to hear about your appreciation for the flowers and that you have enjoyed the service that was provided.
It is a pleasure to hear such lovely feedback, we really appreciate it.
Kind regards,
Scott
The service from Luke was outstanding and he is the perfect example of excellence. When he said he'd call me back he followed through.
CX
Real Insurance
2 years ago
Hi there,
Thank you for sharing your great feedback regarding the service provided by Luke, it is lovely to hear about your satisfaction. We appreciate you letting us know about your thoughts as we have passed along your kind words on your behalf.
Kind regards,
Scott
Recenzie produktov
Dátum zakúpenia: 19/08/2024
0
Sprístupniť
NJ
Nilesh Jain
Overená spoločnosťou Feefo
2 years ago
Čo povedal/-a Nilesh Jain o spoločnosti Real Insurance:
Great
CX
Real Insurance
2 years ago
Hi Nilesh,
Thank you for taking the time in sharing your review with us, we really appreciate it.
Kind regards,
Scott
Very compassionate, easy to work with, helpful. I am recommending real Insurance to the rest of my family,
CX
Real Insurance
2 years ago
Hi there,
It is great to hear of the service that you received when speaking with our team member and that you have been left feeling informed of your cover.
Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Scott
Recenzie produktov
Dátum zakúpenia: 06/08/2024
0
Sprístupniť
Dôveryhodný zákazník
Overená spoločnosťou Feefo
2 years ago
Great product knowledge
CX
Real Insurance
2 years ago
Hi there,
Thank you for taking the time to share your review with us. Please don't hesitate to reach out if you would like to discuss your policy in the future.
Kind regards,
Scott
Hi there,
Thank you for reaching out with your review and I am sorry to hear of any dissatisfaction that you might have.
I would appreciate the opportunity to understand your feedback and escalate your concerns on to the relevant team to review.
Can you please let me know a bit about your experience to assist me in passing your feedback on to the relevant team to look into and please let me know if you would like for our team to be in touch with you to discuss any concerns that you might have.
Kind regards,
Alisa
Hi there,
We are happy to hear of the great service that you received when speaking with our team member and we appreciate you taking the time to share your review with us.
Kind regards,
Alisa
Naše nezávislé ocenenia oceňujú najlepšie značky v oblasti služieb zákazníkom. O víťazoch sa rozhoduje na základe hodnotení, ktoré dostávajú od svojich zákazníkov.
V mene podnikov, ktoré s nami spolupracujú, nezávisle zhromažďujeme spätnú väzbu. Naša platforma oslovuje len overených kupujúcich, takže si môžete byť istí, že čítate recenzie od skutočných zákazníkov.
Recenziu na Feefo môžu zanechať len zákazníci s dokladom o kúpe. Zabezpečujeme to tak, že kupujúcich oslovíme hneď po transakcii.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
