Need big improvement.
Customer service is really pathetic .
Not responding on time.
CX
Real Insurance
1 year ago
Hi Anil,
Thank you for reaching out to share your feedback with us and I apologise for any dissatisfaction caused during your experience.
As this is not the level of service we aim to provide to our customers, we appreciate you bringing this to our attention and providing us with the opportunity to look into this in more depth.
I have passed your feedback on to the relevant team to review further.
Please don't hesitate to let me know if you require any further assistance and I can arrange for our team to be in touch.
Kind regards,
Alisa
Hi there,
It is always wonderful to hear that we have been able to assist our valued customers with their insurance needs and that all of your questions have been answered.
Thank you for taking the time out of your day to share your experience with us, we really appreciate it.
Kind regards,
Alisa
Recenzie produktov
Dátum zakúpenia: 25/07/2025
0
Sprístupniť
Dôveryhodný zákazník
Overená spoločnosťou Feefo
1 year ago
Service was excellent very happy .
CX
Real Insurance
1 year ago
Hi there,
We are happy to hear of the excellent service that you received when speaking with our team member and we appreciate you taking the time to share your review with us.
Kind regards,
Alisa
Recenzie produktov
Dátum zakúpenia: 25/07/2025
0
Sprístupniť
ML
Mark Lloyd
Overená spoločnosťou Feefo
Melbourne
1 year ago
Čo povedal/-a Mark Lloyd o spoločnosti Real Insurance:
.
CX
Real Insurance
1 year ago
Hi Mark,
Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Alisa
Recenzie produktov
Dátum zakúpenia: 22/07/2025
0
Sprístupniť
GC
Gus Caff
Overená spoločnosťou Feefo
2874
1 year ago
Čo povedal/-a Gus Caff o spoločnosti Real Insurance:
Persistent and very quick to sign up with no option to read disclosures or statements only until signed up and then refuse to cancel policy. I am reporting for fraud and scam
CX
Real Insurance
1 year ago
Hi Gus,
Thank you for sharing your review with us, we are sorry to hear about any dissatisfaction caused. As this is not the type of experience we would like to provide for our customers, we appreciate you raising your concerns to our attention.
We would like the opportunity to review your experience and ensure your request is met. Can you please confirm a suitable time you would like to be contacted to discuss the status of your policy with you.
Kind regards,
Scott
Recenzie produktov
CX
Real Insurance
1 year ago
Hi Gus,
Thank you for sharing your review with us, we are sorry to hear about any dissatisfaction caused. As this is not the type of experience we would like to provide for our customers, we appreciate you raising your concerns to our attention.
We would like the opportunity to review your experience and ensure your request is met. Can you please confirm a suitable time you would like to be contacted to discuss the status of your policy with you.
Kind regards,
Scott
Dátum zakúpenia: 23/07/2025
0
Sprístupniť
CW
Catherine Wheatley
Overená spoločnosťou Feefo
Gold coast
1 year ago
Čo povedal/-a Catherine Wheatley o spoločnosti Real Insurance:
Great
CX
Real Insurance
1 year ago
Hi Catherine,
We are delighted to hear that we have been able to assist you with your insurance needs and we appreciate you taking the time to share your great review with us.
Kind regards,
Alisa
Recenzie produktov
Dátum zakúpenia: 22/07/2025
0
Sprístupniť
Dôveryhodný zákazník
Overená spoločnosťou Feefo
1 year ago
Friendly and helpful. They help go through things very well.
CX
Real Insurance
1 year ago
Hi there,
We appreciate your kind words! It's fantastic to know our team member was able to assist you so well and that you're happy with the policy.
Kind regards,
Alisa
Hi there,
Thank you for sharing your experience on your recent contact with us. Our team of professionals are dedicated to providing the best customer service. It’s so nice to hear that our team helped to make your experience such a positive one.
Kind regards,
Scott
The experience was great and my follow up call was they rang when they said and took the time to make sure I had no other questions great Customer Service .
CX
Real Insurance
1 year ago
Hi there,
Thank you so much for your kind words!
We're thrilled to hear that your experience was great and that our team followed up as promised. Taking the time to ensure all your questions were answered is something we truly value, and we are pleased you felt informed of your cover.
Kind regards,
Alisa
Hi there,
It is wonderful to hear of the service that you received when speaking with our helpful team member and that we have been able to assist you with your insurance needs.
Thank you for taking the time out of your day to let us know about your experience, we really appreciate it.
Kind regards,
Alisa
Naše nezávislé ocenenia oceňujú najlepšie značky v oblasti služieb zákazníkom. O víťazoch sa rozhoduje na základe hodnotení, ktoré dostávajú od svojich zákazníkov.
V mene podnikov, ktoré s nami spolupracujú, nezávisle zhromažďujeme spätnú väzbu. Naša platforma oslovuje len overených kupujúcich, takže si môžete byť istí, že čítate recenzie od skutočných zákazníkov.
Recenziu na Feefo môžu zanechať len zákazníci s dokladom o kúpe. Zabezpečujeme to tak, že kupujúcich oslovíme hneď po transakcii.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.