Recenzie na Pure Ventilation

Thank you for taking the time to share your experience. We’re sorry to hear that you feel this way, as it’s certainly not the experience we aim to provide. Throughout your enquiry, our team worked to understand the installation issue and provided detailed explanations, product specifications, and step-by-step guidance to assist. We also reviewed your photos and offered troubleshooting support to help achieve a successful installation. The Luna PRO exhaust fan is manufactured to specific installation requirements, and based on the information provided, the issue relates to installation constraints rather than a fault with the product itself. For this reason, and in line with our returns policy, we were unable to accept a return of an opened unit. We understand this was frustrating, and we did offer assistance with selecting an alternative product that may better suit your setup. We do take feedback seriously and will continue reviewing how we present installation information to ensure it is as clear as possible for all customers. We’re glad to hear that you have successfully installed the fan and that it is operating quietly too!