Phone operator required information that I did not have and had to phone previous insurer.…
Phone operator required information that I did not have and had to phone previous insurer. Given that all details are shared by insurers, the operator would have had access to the information anyway!...
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Hiscox Insurance
Hiscox Insurance
14 years ago
I am sorry that your experience with our call centre fell short of our own expectations of service excellence. We work to ensure that we complete quotations with the minimum of time and fuss, and I can only apologise for disappointing you.
I have passed your comments to our Operations team, and we will review our process to ensure that we minimise such inconvenience in the future.
Annabel Venner
Marketing Director
0
Sprístupniť
Dôveryhodný zákazník
Overená spoločnosťou Feefo
14 years ago
Very efficient and straight forward.
0
Sprístupniť
Dôveryhodný zákazník
Overená spoločnosťou Feefo
14 years ago
good
0
Sprístupniť
Dôveryhodný zákazník
Overená spoločnosťou Feefo
14 years ago
great cover simple process
0
Sprístupniť
Dôveryhodný zákazník
Overená spoločnosťou Feefo
14 years ago
It would have been better if I could have done my home and holiday home…
It would have been better if I could have done my home and holiday home in one sweep and not in 2 different ways i.e 1 electronically and 1 on the phone
Hiscox Insurance
Hiscox Insurance
14 years ago
Thank you for your feedback regarding our Home insurance and Holiday home insurance online.
We take customer feedback into account when planning our products and services, and your feedback will be fed into this process.
Annabel Venner
Marketing Director
0
Sprístupniť
Dôveryhodný zákazník
Overená spoločnosťou Feefo
14 years ago
prompt courteous service, excellent!!
0
Sprístupniť
Dôveryhodný zákazník
Overená spoločnosťou Feefo
14 years ago
very good
0
Sprístupniť
Dôveryhodný zákazník
Overená spoločnosťou Feefo
14 years ago
the phone support was very helpful but i did most of the application online which…
the phone support was very helpful but i did most of the application online which was simple
0
Sprístupniť
Dôveryhodný zákazník
Overená spoločnosťou Feefo
14 years ago
My first time and first experience with Hiscox and I am looking forward to a…
My first time and first experience with Hiscox and I am looking forward to a good professional relationship.
We have a long history and expertise in providing specialist home insurance cover for homes and their contents, valuables and collections. In fact, we provide home insurance cover for over 50,000 homes in the UK.
We also provide extensive business insurance, finely tailored to the needs of over 300,000 SMEs, professionals and consultants in the UK. We design profession-specific policies, that you can tailor to suit your business.
Naše nezávislé ocenenia oceňujú najlepšie značky v oblasti služieb zákazníkom. O víťazoch sa rozhoduje na základe hodnotení, ktoré dostávajú od svojich zákazníkov.
V mene podnikov, ktoré s nami spolupracujú, nezávisle zhromažďujeme spätnú väzbu. Naša platforma oslovuje len overených kupujúcich, takže si môžete byť istí, že čítate recenzie od skutočných zákazníkov.
Recenziu na Feefo môžu zanechať len zákazníci s dokladom o kúpe. Zabezpečujeme to tak, že kupujúcich oslovíme hneď po transakcii.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
We have a long history and expertise in providing specialist home insurance cover for homes and their contents, valuables and collections. In fact, we provide home insurance cover for over 50,000 homes in the UK.
We also provide extensive business insurance, finely tailored to the needs of over 300,000 SMEs, professionals and consultants in the UK. We design profession-specific policies, that you can tailor to suit your business.