The booking process was fine but the Volotea was a worry
Rebecca Evans
FlyDirect
10 years ago
Many Thanks for your comments. We're pleased you enjoyed your holiday generally, but are not sure what worried you about Volotea. Please feel free to contact us directly through enquiries@jerseytravel.com if you'd like to discuss further.
Excellent opportunity for a direct short haul holiday, avoiding the hassle of Gatwick. Simple booking service
Rebecca Evans
FlyDirect
10 years ago
Many Thanks for your feedback. We're pleased to hear that you enjoyed the direct service. We continue to work closely with the airline to improve refreshment service and check-in times which are occasionally slower than we consider ideal.
Recenzie produktov
Dátum zakúpenia: 04/03/2016
0
Sprístupniť
TC
Trusted Customer
Overená spoločnosťou Feefo
ST, LAWRENT
10 years ago
Čo povedal/-a Trusted Customer o spoločnosti FlyDirect:
a very good service from start to finish,
I really liked the fly direct avoiding the problem of Gatwick and probably spend the night there
Rebecca Evans
FlyDirect
10 years ago
Many Thanks for your feedback. We're delighted that you enjoyed your direct holiday, and hope to see you on our flights again soon.
Recenzie produktov
Dátum zakúpenia: 14/09/2016
0
Sprístupniť
Dôveryhodný zákazník
Overená spoločnosťou Feefo
10 years ago
Very good service on the whole. Just had to chase for receipt after final payment.
Rebecca Evans
FlyDirect
10 years ago
Many Thanks for your feedback. We look forward to seeing you on another Flydirect holiday soon.
Recenzie produktov
Dátum zakúpenia: 21/09/2016
0
Sprístupniť
TC
Trusted Customer
Overená spoločnosťou Feefo
Jersey
10 years ago
Čo povedal/-a Trusted Customer o spoločnosti FlyDirect:
Unfortunately we were not offered any refreshments on the outbound journey, we were in row 18. The trolley only reached row 15/16. Lovely quick journey. Would recommend.
Rebecca Evans
FlyDirect
10 years ago
Many Thanks for your comments. We are working with the airline to find a solution to the refreshments situation, unfortunately sometimes with a tail wind the flight is just too short to be able to serve everyone! We look forward to seeing you on another Flydirect Holiday soon.
Recenzie produktov
Dátum zakúpenia: 21/09/2016
0
Sprístupniť
Dôveryhodný zákazník
Overená spoločnosťou Feefo
10 years ago
The service was very good
Rebecca Evans
FlyDirect
10 years ago
Many Thanks for your feedback. We look forward to seeing you on another Flydirect Holiday in the future.
Recenzie produktov
Dátum zakúpenia: 21/09/2016
0
Sprístupniť
Dôveryhodný zákazník
Overená spoločnosťou Feefo
10 years ago
Sales staff efficient & helpful.
On-island rep (Frieda) also efficient & helpful; resolved a problem we had with one tour.
Flight crew excellent too
Rebecca Evans
FlyDirect
10 years ago
Many Thanks for your kinds comments, which we will pass on to Sonia and Frida. We're delighted that you had a good holiday in Majorca and hope to have you travelling with us again soon.
Check in at Jersey was dreadful - we arrived nearly 2 1/2 hours before the flight so that, as per last year, we would be able to have a good choice of seats. We were told by a young man employed by...
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Rebecca Evans
FlyDirect
10 years ago
Many Thanks for your feedback. We're very sorry to hear that you were dissatisfied with the check in and seating procedure. Seats are manually allocated in advance by airport staff, in order that those booked on the same reference number can be seated together where possible. When a flight is less busy it may be possible for this to be changed on check-in, however on the date you travelled the flight was almost full. We apologise that you were given the wrong information by Swissport staff and will make sure they are refreshed on the aircraft layout. As we are a small company operating a single charter aircraft, we are afraid it's not currently possible to offer seat selection in advance of travel, for which we apologise. Should you decide to travel with us again, please advise us at the time of booking and we can place a request on the flight manifest. Unfortunately we cannot ever 100% guarantee that all requests can be granted.
Recenzie produktov
Dátum zakúpenia: 13/04/2016
0
Sprístupniť
TC
Trusted Customer
Overená spoločnosťou Feefo
Jersey
10 years ago
Čo povedal/-a Trusted Customer o spoločnosti FlyDirect:
Very impressed with the service, it made our holiday - being able to just take one flight and we were instantly on holiday!
Rebecca Evans
FlyDirect
10 years ago
Many Thanks for your lovely feedback. We look forward to welcoming you on to another of our direct flights in the future!
Recenzie produktov
Dátum zakúpenia: 14/09/2016
0
Sprístupniť
TC
Trusted Customer
Overená spoločnosťou Feefo
London
10 years ago
Čo povedal/-a Trusted Customer o spoločnosti FlyDirect:
Very basic.
Rebecca Evans
FlyDirect
10 years ago
Many Thanks for your feedback. We have received your email and are sorry to hear that you were disappointed with your accommodation. We will forward to Club Marthas for their comment, before replying directly to you by email within the next 7 working days.
FlyDirect organises direct flights from Jersey, Guernsey and the Isle of Man to the destinations in Spain & Portugal, offering flight only and a fantastic range of hotels.
Naše nezávislé ocenenia oceňujú najlepšie značky v oblasti služieb zákazníkom. O víťazoch sa rozhoduje na základe hodnotení, ktoré dostávajú od svojich zákazníkov.
V mene podnikov, ktoré s nami spolupracujú, nezávisle zhromažďujeme spätnú väzbu. Naša platforma oslovuje len overených kupujúcich, takže si môžete byť istí, že čítate recenzie od skutočných zákazníkov.
Recenziu na Feefo môžu zanechať len zákazníci s dokladom o kúpe. Zabezpečujeme to tak, že kupujúcich oslovíme hneď po transakcii.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
FlyDirect organises direct flights from Jersey, Guernsey and the Isle of Man to the destinations in Spain & Portugal, offering flight only and a fantastic range of hotels.