Ako sa zbierajú recenzie na Feefo?

V mene podnikov, ktoré s nami spolupracujú, nezávisle zhromažďujeme spätnú väzbu. Naša platforma oslovuje len overených kupujúcich, takže si môžete byť istí, že čítate recenzie od skutočných zákazníkov.

Kto môže zanechať recenziu na Feefo?

Recenziu na Feefo môžu zanechať len zákazníci s dokladom o kúpe. Zabezpečujeme to tak, že kupujúcich oslovíme hneď po transakcii.

Ako overujeme recenzie?

Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.

Ako sa vysporiadať s falošnými recenziami?

Spoločnosť Feefo zabraňuje ľuďom zanechávať falošné recenzie, pretože k poskytovaniu spätnej väzby pozývame len overených kupujúcich.

Recenzie Flexitreks

Zobrazujú sa všetky recenzie v počte 977

Dôveryhodný zákazník

Overená spoločnosťou Feefo

6 years ago

We were disappointed that we had to plead our case about paying the balance, when it was obvious that the trip wasn’t going to happen.

Andy

Flexitreks

6 years ago

We were a little disappointed to read this as we are trying to do everything we can for our customers during these difficult times. We are adhering to the terms of the Package Travel Regulations and the advice of ABTA, both of whom are there to protect the customer's interests. Ally managed to convince our suppliers to agree to move your booking to 2021 - even though we were well outside the period where this option is usually considered - and she believed you were very happy with this outcome.

Dátum zakúpenia: 03/06/2021

Dôveryhodný zákazník

Overená spoločnosťou Feefo

6 years ago

Overall service

Friendly and helpful

Ally

Flexitreks

6 years ago

Thank you!

Dátum zakúpenia: 12/07/2020

Dôveryhodný zákazník

Overená spoločnosťou Feefo

6 years ago

Great Service even in a exceptional coronavirus situation.

Ally

Flexitreks

6 years ago

It's certainly been challenging but it's so nice to read that our efforts have been appreciated - thank you!

Dátum zakúpenia: 11/05/2021

Jenny Gosling

Overená spoločnosťou Feefo

Coffs Harbour, Australia

6 years ago

Čo povedal/-a Jenny Gosling o spoločnosti Flexitreks:

Exceptional team support

I had contacted Ally on quite a few occasions about the cancellation of our previously arranged bike rides in 2020. We were looking together into a variety of optional routes. As always, Ally was...

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Ally

Flexitreks

6 years ago

Well, we can't ask for more than that! Thank you so much Jenny, we really do appreciate your kind words.

Dátum zakúpenia: 16/04/2020

Dôveryhodný zákazník

Overená spoločnosťou Feefo

6 years ago

Very good company to deal with

Flexitreks were very helpful, both via email and in dealing with telephone queries.

Ally

Flexitreks

6 years ago

Many thanks, we aim to please.

Dátum zakúpenia: 12/06/2021

Dôveryhodný zákazník

Overená spoločnosťou Feefo

6 years ago

Flexitreks Booking

Flexitreks kept us well informed of the impact of COVID 19 on our booking, always acting proactively, clearly and openly explaining the alternative options open to us. They always treated us with...

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Ally

Flexitreks

6 years ago

Thank you so much for taking the time to submit this lovely review. Hopefully we can arrange a cycling holiday for you very soon.

Dátum zakúpenia: 29/05/2020

Chris Knight

Overená spoločnosťou Feefo

6 years ago

Čo povedal/-a Chris Knight o spoločnosti Flexitreks:

personal and caring service in response to enforced cancellation

Ally

Flexitreks

6 years ago

Thank you so much Chris, hopefully we will be able to take you on a cycling holiday very soon.

Dátum zakúpenia: 05/06/2021

Pat McIntyre

Overená spoločnosťou Feefo

6 years ago

Čo povedal/-a Pat McIntyre o spoločnosti Flexitreks:

Flexitreks are great!

I have travelled a number of times with Flexitreks and the they have always provided all we required. Ally has always been very helpful. I will continue to use them.

Ally

Flexitreks

6 years ago

Thank you so much for this lovely review Pat, we really do appreciate it.

Dátum zakúpenia: 28/05/2020

Leanne Parkes

Overená spoločnosťou Feefo

6 years ago

Čo povedal/-a Leanne Parkes o spoločnosti Flexitreks:

When will we travel out of Australia again

We received prompt replies to any requests we made to change bookings or add things to our booking. We hope that we are able to use the deposit we paid, that was not refunded, to make our trip next...

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Ally

Flexitreks

6 years ago

Thanks for opting to defer Leanne, we look forward to welcoming you to Europe in 2021

Dátum zakúpenia: 05/06/2021

Paula Ross

Overená spoločnosťou Feefo

6 years ago

Čo povedal/-a Paula Ross o spoločnosti Flexitreks:

Request Sorted

I phoned with an enquiry to postpone our holiday until 2021. Although they were dealing with holidays taking place in May, ours was not until mid June, they made enquiries and returned my call,...

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Ally

Flexitreks

6 years ago

Glad we were able to defer your booking Paula - roll on 2021!

Dátum zakúpenia: 15/06/2021

Nedostali ste pozvánku zanechať recenziu?

Zobraziť všetky médiá (121)

Feefo Trusted Service Awards

Naše nezávislé ocenenia oceňujú najlepšie značky v oblasti služieb zákazníkom. O víťazoch sa rozhoduje na základe hodnotení, ktoré dostávajú od svojich zákazníkov.

Čo sú to ocenenia Trusted Service Awards

Prečo veriť recenziám Feefo?

Zistite viac o spoločnosti Feefo

Recenzie na Flexitreks

Ako sa zbierajú recenzie na Feefo?

Kto môže zanechať recenziu na Feefo?

Ako overujeme recenzie?

Ako sa vysporiadať s falošnými recenziami?