Recenzie na Fansonline

Hi, Thank you for your feedback. We're sorry to learn that you were disappointed with the delivery experience. Based on our records, your order was dispatched on the first business day after it was placed and delivered within a few days. While we appreciate that this delivery timeframe would generally be considered reasonable, we understand that it did not meet your expectations, and we're sorry for any frustration this may have caused. We value all customer feedback and will take your comments on board as we continue to improve our service and overall customer experience. We're delighted to hear that you're a fan of the fan and that you're happy with the product itself!

We’re very sorry to hear about your experience and understand how concerning this must have felt. Your order was placed as a pre-order item, with an estimated arrival of early June clearly indicated on both the product listing and your order confirmation email. Once stock arrived, your order was dispatched on 9 June and delivered on 12 June. We can see that two enquiries were submitted through our system, and automated updates were sent in both cases. As we did not receive a follow-up response, the tickets were automatically closed, as this usually indicates the information provided was helpful. However, we understand this may not have fully resolved your concern and apologise for any frustration caused. We appreciate your feedback and are sorry we did not meet expectations on this occasion, however are happy you are now in receipt of your order and within the initial ETA timeframe advertised for that pre-order 😊.