Ako sa zbierajú recenzie na Feefo?

V mene podnikov, ktoré s nami spolupracujú, nezávisle zhromažďujeme spätnú väzbu. Naša platforma oslovuje len overených kupujúcich, takže si môžete byť istí, že čítate recenzie od skutočných zákazníkov.

Kto môže zanechať recenziu na Feefo?

Recenziu na Feefo môžu zanechať len zákazníci s dokladom o kúpe. Zabezpečujeme to tak, že kupujúcich oslovíme hneď po transakcii.

Ako overujeme recenzie?

Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.

Ako sa vysporiadať s falošnými recenziami?

Spoločnosť Feefo zabraňuje ľuďom zanechávať falošné recenzie, pretože k poskytovaniu spätnej väzby pozývame len overených kupujúcich.

Recenzie ExoticDirect

Zobrazujú sa všetky recenzie v počte 1,994

Miss Cheyanne Jones

Overená spoločnosťou Feefo

5 years ago

Čo povedal/-a Miss Cheyanne Jones o spoločnosti ExoticDirect:

They dealt with my claim promptly, and without fuss.

Hayley

ExoticDirect

5 years ago

Hi Cheyanne, Thank you so much for taking the time to leave us your positive review. It is lovely to hear that your claim was processed promptly and that you are happy with the service. Kind Regards, The Exotic Direct Claims Team.

Mrs Jane Chown

Overená spoločnosťou Feefo

Isle of Wight

5 years ago

Čo povedal/-a Mrs Jane Chown o spoločnosti ExoticDirect:

No idea what my renewal fee is

Not sufficient information

Nathan

ExoticDirect

5 years ago

Good Afternoon Jane, Thank you for your feedback we really do appreciate it. I have sent an email containing the documents you require to the email address we have on file for you. We did send a letter containing this information on the 04/05/2021 however it seems that it has not arrived, I can only apologise for this! Please let us know if there is anything further we can do for you. Kind regards, The Exotic Direct Team.

Dôveryhodný zákazník

Overená spoločnosťou Feefo

5 years ago

Definitely buy from them again! Nice guys and gals, and very personable!

Nathan

ExoticDirect

5 years ago

Good Afternoon, Thank you for rating us 4*s. we really appreciate the time taken to leave a review. Kind regards, The Exotic Direct Team.

Dôveryhodný zákazník

Overená spoločnosťou Feefo

5 years ago

No better company for exotic pets

I love this insurance for my parrots, it goes down in price every year which is unusual. Lovely to know I have peace of mind. My parrots are real clowns and very active and I can tell them to be...

Prečítať viac

Nathan

ExoticDirect

5 years ago

Good Afternoon, Thank you for rating us 5*s. We really appreciate the wonderful feedback you have given us. I hope the Parrots continue to listen to your advice! Kind regards, The Exotic Direct Team.

Mrs Kiran Parmar

Overená spoločnosťou Feefo

5 years ago

Čo povedal/-a Mrs Kiran Parmar o spoločnosti ExoticDirect:

Helpful and supportive

Nathan

ExoticDirect

5 years ago

Good afternoon Kiran, Thank you so much for rating us 5*. Kind regards, The Exotic Direct Team.

Mrs Claire Cornwall

Overená spoločnosťou Feefo

5 years ago

Čo povedal/-a Mrs Claire Cornwall o spoločnosti ExoticDirect:

The staff very nice, claim took to long to process. The staff didn't know all the insurance details I had to tell them.

Hayley

ExoticDirect

5 years ago

Hi Claire, Thank you for taking the time to leave us your feedback and for your kind words regarding the team. I have had a quick look into the processing time of the claim and I can see that we were missing information from the vets which caused a delay in us issuing the settlement. I am glad to see the claim has now been processed and paid but if you do have any further concerns please do not hesitate to contact us on 0345 982 5505 and we will be happy to help! Kind Regards, The Exotic Direct Claims Team.

Miss Ruth Cawley

Overená spoločnosťou Feefo

5 years ago

Čo povedal/-a Miss Ruth Cawley o spoločnosti ExoticDirect:

Quick, easy and painless!

The whole process was incredibly simple and easy to follow, with the best quote for pet insurance that we've managed to find - especially for an African Pygmy Hedgehog!

Nathan

ExoticDirect

5 years ago

Good Afternoon Ruth, Thank you for rating us 5*s. So happy to hear that you found the process simple and you were happy with your quote! Kind regards, The Exotic Direct Team.

Dôveryhodný zákazník

Overená spoločnosťou Feefo

5 years ago

Good thanks

Nathan

ExoticDirect

5 years ago

Good Afternoon, Thank you for rating us 4*s. Kind regards, The Exotic Direct Team.

Mrs Tammy Sobers

Overená spoločnosťou Feefo

5 years ago

Čo povedal/-a Mrs Tammy Sobers o spoločnosti ExoticDirect:

Very helpful

The call assistant was very sympathetic when I advised her my beautiful Chinchilla had passed away and stated she would update the details

Nathan

ExoticDirect

5 years ago

Good Afternoon Tammy, Thank you for rating us 5*s! We are very sorry to hear about the loss of your Chinchilla please accept our condolences. We are happy to hear that the agent you spoke with was able to make the process easier at this difficult time. Kind regards, The Exotic Direct Team.

Mrs Zoe Riding

Overená spoločnosťou Feefo

5 years ago

Čo povedal/-a Mrs Zoe Riding o spoločnosti ExoticDirect:

Great service

Brilliant service. I needed to amend my policy as I have the wrong microchip number and it was sorted for me straight away. Super efficient and would recommend to other in the future.

Nathan

ExoticDirect

5 years ago

Hello Zoe, Thank you so much for rating us 5*s. We really appreciate the time taken to leave a review. Happy to hear we were able to get the correct microchip number in place for you!. Kind regards, The Exotic Direct Team.

Nedostali ste pozvánku zanechať recenziu?

Feefo Trusted Service Awards

Naše nezávislé ocenenia oceňujú najlepšie značky v oblasti služieb zákazníkom. O víťazoch sa rozhoduje na základe hodnotení, ktoré dostávajú od svojich zákazníkov.

Čo sú to ocenenia Trusted Service Awards

Prečo veriť recenziám Feefo?

Zistite viac o spoločnosti Feefo

Recenzie na ExoticDirect

Ako sa zbierajú recenzie na Feefo?

Kto môže zanechať recenziu na Feefo?

Ako overujeme recenzie?

Ako sa vysporiadať s falošnými recenziami?