Ako sa zbierajú recenzie na Feefo?

V mene podnikov, ktoré s nami spolupracujú, nezávisle zhromažďujeme spätnú väzbu. Naša platforma oslovuje len overených kupujúcich, takže si môžete byť istí, že čítate recenzie od skutočných zákazníkov.

Kto môže zanechať recenziu na Feefo?

Recenziu na Feefo môžu zanechať len zákazníci s dokladom o kúpe. Zabezpečujeme to tak, že kupujúcich oslovíme hneď po transakcii.

Ako overujeme recenzie?

Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.

Ako sa vysporiadať s falošnými recenziami?

Spoločnosť Feefo zabraňuje ľuďom zanechávať falošné recenzie, pretože k poskytovaniu spätnej väzby pozývame len overených kupujúcich.

Recenzie ExoticDirect

Zobrazujú sa všetky recenzie v počte 1,994

Dôveryhodný zákazník

Overená spoločnosťou Feefo

5 years ago

Excellent service always good advice not needed to use them yet has guinea pigs are in great health

Imane

ExoticDirect

5 years ago

Hello,Thank you for rating us 5*s!We are very pleased to hear that you were satisfied with your interactions with our customer service representatives.Kind regardsThe Exotic Direct Team

Mrs Siu Li

Overená spoločnosťou Feefo

5 years ago

Čo povedal/-a Mrs Siu Li o spoločnosti ExoticDirect:

I have no problem with the renewal. The staffs are helpful and kind. The past experiences with your company were good and thankful.

Imane

ExoticDirect

5 years ago

Hello Siu,Thank you for rating us 5*s!We are happy to hear that you find our renewal process fuss-free and our customer service representatives helpful and kind.Kind regardsThe Exotic Direct Team

Miss Rachel Dean

Overená spoločnosťou Feefo

5 years ago

Čo povedal/-a Miss Rachel Dean o spoločnosti ExoticDirect:

Insensitive

Both pets on my policy have passed away. You have been advised and claims for both are currently being reviewed. Received my renewal letter in the meantime. Assume this is just an automatic thing but...

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Imane

ExoticDirect

5 years ago

Hello Rachel,Thank you for leaving your feedback and for speaking to me today. We are pleased that we were able to resolve your issue and please don't hesitate to contact us if you require any further assistance in the future.Kind regardsThe Exotic Direct Team

Mrs Debbie Sheldrake

Overená spoločnosťou Feefo

Hadleigh suffolk

5 years ago

Čo povedal/-a Mrs Debbie Sheldrake o spoločnosti ExoticDirect:

Winnies insurance

Very helpful and easy to sort my policy for Winnie, I spoke to two different people and were both very friendly

Imane

ExoticDirect

5 years ago

Hello Debbie,Thank you for rating us 5*s!We are very pleased to hear that we got you all sorted out with Winnie.Kind regardsThe Exotic Direct Team

Dôveryhodný zákazník

Overená spoločnosťou Feefo

5 years ago

Very empathic and helpful after the loss of my parrot. They handled my request swiftly and without fuss, which is what I needed at that very difficult time.

Imane

ExoticDirect

5 years ago

Hello,Thank you for rating us 5*s!We are very pleased to hear that you find our service fuss-free.We try to do our best as a team to show that we truly care about our clients.Kind regardsThe Exotic Direct Team

Mrs & Mr Raven & Ben Moore

Overená spoločnosťou Feefo

Eastbourne East Sussex

5 years ago

Nahrané médiá

friendly, very informative, answers all questions asked

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Čo povedal/-a Mrs & Mr Raven & Ben Moore o spoločnosti ExoticDirect:

friendly, very informative, answers all questions asked

My insurance became to expensive with the before people. Mummy had a look around and found exotic direct. Furpect! And only down the road. I live in Eastbourne

Imane

ExoticDirect

5 years ago

Hello Raven,Thank you for rating us 5*s!We are very pleased to hear that you are happy with our service .We try to do our best as a team to offer the best value for cute little bunnies like yours.Kind regardsThe Exotic Direct Team

Mrs & Mr Raven & Ben Moore

5 years ago

Passing your details to other bunny and exotics parents

Dôveryhodný zákazník

Overená spoločnosťou Feefo

5 years ago

Still waiting someone to write me back

I’m still waiting them to contact me , I’ve provided my details but no one wrote to me anymore. This was last week

Nathan

ExoticDirect

5 years ago

Good Afternoon, Thank you for your feedback. Thank you also for taking my telephone call regarding the issue, We are sorry for the delay in contact unfortunately are offices are not open at the weekend and we responded at the earliest opportunity. Please let me know if you require anything further. Kind regards, The Exotic Direct Team.

Dôveryhodný zákazník

5 years ago

Received a phone call directly , excellent service

Ms Rosamund Aubrey

Overená spoločnosťou Feefo

5 years ago

Čo povedal/-a Ms Rosamund Aubrey o spoločnosti ExoticDirect:

I would recommend and would buy from Exotic Direct again, but I would have preferred a speedier service. Taking out this insurance isn't complicated, but we went thr' the steps so slowly.

Imane

ExoticDirect

5 years ago

Hello Rosamund,Thank you for rating us 4*s!We are very pleased to hear that you are satisfied with our service quality and we will try to improve our speed.We try to do our best as a team to make the customer journey as easy and enjoyable as possible.Kind regardsThe Exotic Direct Team

Miss Madeline Kosse

Overená spoločnosťou Feefo

5 years ago

Čo povedal/-a Miss Madeline Kosse o spoločnosti ExoticDirect:

Agents failure to renew my policy left me out of pocket

In the past, my policy has always renewed automatically but this time, an agent emailed me saying that they couldn't send me the documents as my address was incorrect, but it turned out that they...

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Nathan

ExoticDirect

5 years ago

Good Afternoon Madeline, Thank you for your feedback, It's really appreciated as we are now able to look into any problems that have occurred and see if we can stop this happening again in the future or to anyone else. Thank you for also taking my phone call and discussing the issues that you have raised in your feedback. I am happy to hear that you have received your policy documents now and that the claims team are in contact with you regarding your claim. Please let me know if you require anything further. Kind regards, The Exotic Direct Team.

Miss Madeline Kosse

5 years ago

Thank you for resolving my query; my claim is now in process and the agents were very helpful at facilitating this

Mrs Sylvia Stone

Overená spoločnosťou Feefo

Scarborough

5 years ago

Čo povedal/-a Mrs Sylvia Stone o spoločnosti ExoticDirect:

The whole process was easy and straightforward, knowing my African Grey is protected should he need any treatment. I would highly recommend Exotic Direct.

Imane

ExoticDirect

5 years ago

Hello Sylvia,Thank you for rating us 5*s!We are happy to hear that you find our service easy and straight forward.Kind regardsThe Exotic Direct Team

Nedostali ste pozvánku zanechať recenziu?

Feefo Trusted Service Awards

Naše nezávislé ocenenia oceňujú najlepšie značky v oblasti služieb zákazníkom. O víťazoch sa rozhoduje na základe hodnotení, ktoré dostávajú od svojich zákazníkov.

Čo sú to ocenenia Trusted Service Awards

Prečo veriť recenziám Feefo?

Zistite viac o spoločnosti Feefo

Recenzie na ExoticDirect

Ako sa zbierajú recenzie na Feefo?

Kto môže zanechať recenziu na Feefo?

Ako overujeme recenzie?

Ako sa vysporiadať s falošnými recenziami?