Čo povedal/-a Miss Ronni Moss o spoločnosti ExoticDirect:
Easy and quick
Lloyd Glater
ExoticDirect
3 years ago
Good Morning Ronni. We are so pleased you found our claims process quick and easy, thank you for taking the time to leave a 5* review. Have a lovely weekend.
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Sprístupniť
Dôveryhodný zákazník
Overená spoločnosťou Feefo
3 years ago
100% satisfaction throughout
Would definitely recommend Exotic Direct and will definitely be buying from them again. Very prompt attention to my claim, kept fully informed throughout the process and they settle with the vet...
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Lloyd Glater
ExoticDirect
3 years ago
Good Morning, We are so pleased you found our claims process quick and easy, thank you for taking the time to leave a 5* review. Have a lovely weekend.
All the best,
The Exotic Direct Claims Team.
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Sprístupniť
Dôveryhodný zákazník
Overená spoločnosťou Feefo
3 years ago
All those people who contacted me during my claim process were very empathetic towards me after the passing of one of my beloved pets. Sending their condolences really helped me mentally. Thank you.
Lloyd Glater
ExoticDirect
3 years ago
Good Morning, we are so sorry to hear of the loss of your pet. As pet owners ourselves, we always strive to ensure we support our customers as much as we possibly can at such a difficult time. We really appreciate you taking the time to leave us such a nice review. All the best, The Exotic Direct Claims Team.
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Sprístupniť
MJ
Mrs Clare Johnson
Overená spoločnosťou Feefo
3 years ago
Čo povedal/-a Mrs Clare Johnson o spoločnosti ExoticDirect:
Quick and easy resolution of my claim
Very quick and painless resolution of my claim.
Gabriella
ExoticDirect
3 years ago
Good morning Clare,
We are so pleased you found our claims process quick and easy, thank you for taking the time to leave a 5* review. Have a lovely weekend.
All the best,
The Exotic Direct Claims Team.
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Sprístupniť
Dôveryhodný zákazník
Overená spoločnosťou Feefo
3 years ago
Nahrané médiá
Zobraziť všetky médiá (2)
Best service provided
Photo included
Gabriella
ExoticDirect
3 years ago
Good morning,
Thank you for taking the time to leave a 5* review. We are so pleased you're happy with our service.
We love the video of your little friend!
Have a nice weekend and all the best,
The Exotic Direct Claims team.
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Sprístupniť
Dôveryhodný zákazník
Overená spoločnosťou Feefo
3 years ago
Very happy
They were very helpful at keeping me informed about my claim.
Gabriella
ExoticDirect
3 years ago
Good morning,
We are so pleased you were happy with our claims process. Thank you for taking the time to leave a 5* review. We hope you enjoy your weekend.
All the best,
The Exotic Direct Claims Team.
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Sprístupniť
MP
Mrs Tracy Parkin
Overená spoločnosťou Feefo
Sheffield
3 years ago
Čo povedal/-a Mrs Tracy Parkin o spoločnosti ExoticDirect:
Perfect Service
A very efficient and compassionate service at what was a very upsetting time when our parott passed. Thank you.
Gabriella
ExoticDirect
3 years ago
Good morning Tracy,
We were so sorry to hear about your little friend. We thank you for taking the time to leave a 5* review.
Take care and all the best,
The exotic direct claims team.
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Sprístupniť
Dôveryhodný zákazník
Overená spoločnosťou Feefo
3 years ago
Refused to cover my pet
Disgusted with the lack of cover for a outdoor pet
Gabriella
ExoticDirect
3 years ago
Good morning,
We are so sorry to hear of your dissatisfaction and that we were unable to be of assistance on this occasion. Unfortunately the circumstances surrounding your claim fall within an exclusion of the policy.
If you would like to discuss our decision again in further detail please do call us on 0345 982 5505 or email us at claims@exoticdirect.co.uk.
1
Sprístupniť
Dôveryhodný zákazník
Overená spoločnosťou Feefo
4 years ago
Great communication throughout and resolved very quickly and money paid
They got in touch as soon as the claim was sent by vets and reviewed and agreed the claim very quickly. It’s great to know I can rely on them.
Gabriella
ExoticDirect
3 years ago
Good morning,
Thank you for taking the time to leave such a lovely review, we are so pleased you were happy with our claims process.
All the best,
The exotic direct claims team.
0
Sprístupniť
MM
Mrs Kerry Miller
Overená spoločnosťou Feefo
4 years ago
Čo povedal/-a Mrs Kerry Miller o spoločnosti ExoticDirect:
Easy and quick
Easy to do and quick claim processing. Helpline staff brilliant
Gabriella
ExoticDirect
3 years ago
Good morning Kerry,
Thank you so much for taking the time to leave a 5* review.
We are pleased to hear you found our claims process quick and easy.
All the best,
The exotic direct claims team.
Situated in Sussex, we’re a friendly company, with lots of experience! In fact we’ve been insuring exotic pets since 1996. We understand the kind of problems that exotic pet owners can face. As a small team, we talk to each other! This means that if you have a problem or a question we can deal with it quickly and sympathetically, liaising with our team when necessary.
Naše nezávislé ocenenia oceňujú najlepšie značky v oblasti služieb zákazníkom. O víťazoch sa rozhoduje na základe hodnotení, ktoré dostávajú od svojich zákazníkov.
V mene podnikov, ktoré s nami spolupracujú, nezávisle zhromažďujeme spätnú väzbu. Naša platforma oslovuje len overených kupujúcich, takže si môžete byť istí, že čítate recenzie od skutočných zákazníkov.
Recenziu na Feefo môžu zanechať len zákazníci s dokladom o kúpe. Zabezpečujeme to tak, že kupujúcich oslovíme hneď po transakcii.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
Situated in Sussex, we’re a friendly company, with lots of experience! In fact we’ve been insuring exotic pets since 1996. We understand the kind of problems that exotic pet owners can face. As a small team, we talk to each other! This means that if you have a problem or a question we can deal with it quickly and sympathetically, liaising with our team when necessary.