Čo povedal/-a Trusted Customer o spoločnosti ExoticDirect:
Excellent service with exotics direct!
Louise
ExoticDirect
7 years ago
Dear Tara
Thank you for taking the time to leave us your review and for rating us with 5 stars!
It is brilliant to hear you have experienced our excellent service!
Kind Regards
The Exotic Direct Team
0
Sprístupniť
TC
Trusted Customer
7 years ago
Čo povedal/-a Trusted Customer o spoločnosti ExoticDirect:
PEACE OF MIND
So far I have only required the initial vet's assessment of health for my rescue parrot, and his advice was welcome and appreciated. It is reassuring to have insurance cover if necessary.
Louise
ExoticDirect
7 years ago
Dear Margaret
Thank you for taking the time to leave us your review and for rating us with 5 stars!
It is great to hear you are happy with your policy and the peace of mind that having the cover offers.
Kind Regards
The Exotic Direct Team
0
Sprístupniť
Dôveryhodný zákazník
7 years ago
Generally great
I like that it's painless but I'd still like to get a reminder before it happens with the costs when I'd be in time to do something about it.
I'm generally very happy with your insurance though, and...
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Louise
ExoticDirect
7 years ago
Hi there
Thank you for taking the time to leave us your review.
It is great to hear that you are happy with the cover that we have provided for your Bunnies.
We do process renewals at least 21 days before your policy is due to renew allowing you time to contact us if you wish to ask any questions or make any changes.
Kind Regards
The Exotic Direct Team
0
Sprístupniť
Dôveryhodný zákazník
7 years ago
Great
Louise
ExoticDirect
7 years ago
Hi There
Thank you for taking the time to leave us your review and for rating us with 5 stars!
Kind Regards
The Exotic Direct Team
0
Sprístupniť
Dôveryhodný zákazník
7 years ago
Has it been renewed?
I am totally unaware that it has been renewed - there has been no correspondence to say it will be / has been. I have just checked my account - there is only 1 policy document and that ran out 4 days...
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Louise
ExoticDirect
7 years ago
Hi There
Thank you for taking the time to leave us your feedback.
I have tried to give you a call a couple of times today to discuss this, but unfortunately have not been able to speak with you.
I have re-emailed your renewal documents for you today and will attempt to contact you again tomorrow to make sure they have been received.
Kind Regards
The Exotic Direct Team
0
Sprístupniť
TC
Trusted Customer
7 years ago
Čo povedal/-a Trusted Customer o spoločnosti ExoticDirect:
Great insurance provider for my ferrets.
Never had any issues with this company. Be it claiming, changing or adding new policies. I would never leave my ferrets with no insurance and trust them completely with you. Thank you!!!!
Vicky is...
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Hayley
ExoticDirect
7 years ago
Hi Miss Harwood,
Thank you for taking the time to leave your lovely review.
It is so good to hear that you trust us with insuring your ferrets and we have passed your kind words on to Vicky.
Have a great weekend,
The Exotic Direct Claims Team.
0
Sprístupniť
TC
Trusted Customer
7 years ago
Čo povedal/-a Trusted Customer o spoločnosti ExoticDirect:
Easy peace of mind
Always easy to call up and talk to staff. Really love the service and the peace of mind you guys offer.
Louise
ExoticDirect
7 years ago
Dear Graham
Thank you for taking the time to leave us such a fantastic review.
It is great to hear you have always found us here at Exotic Direct easy to talk with and are pleased with the service and peace of mind that our cover offers.
Kind Regards
The Exotic Direct Team
0
Sprístupniť
Dôveryhodný zákazník
7 years ago
Straightforward, easy, seems like a great insurance
Louise
ExoticDirect
7 years ago
Hi there
Thank you for taking the time to leave us your review and for rating us with 5 stars!
It is great to hear you are happy with the insurance cover you have purchased and that you have found our process to be easy and straightforward.
Kind Regards
The Exotic Direct Team
0
Sprístupniť
Dôveryhodný zákazník
7 years ago
Nahrané médiá
Zobraziť všetky médiá (2)
Good support when needed.
Both Karl (bearded dragon) and Elvis (crested gecko) are insured with Exotic direct. Karl has been unwell for a few years and Exotic Direct has been great at supporting us through it. He's getting...
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Hayley
ExoticDirect
7 years ago
Hi there,
Thank you so much for taking the time to leave your review and for the gorgeous pictures of the boys!
At Exotic Direct we know how difficult it can be when your pet is unwell so its lovely to hear that we could make things a little bit easier for you.
Kind Regards
The Exotic Direct Claims Team.
0
Sprístupniť
Dôveryhodný zákazník
7 years ago
Friendly and efficient
Louise
ExoticDirect
7 years ago
Hi there
Thank you for taking the time to leave us your review and for rating us with 5 stars!
It is great to hear you have found our service to be friendly and efficient.
Situated in Sussex, we’re a friendly company, with lots of experience! In fact we’ve been insuring exotic pets since 1996. We understand the kind of problems that exotic pet owners can face. As a small team, we talk to each other! This means that if you have a problem or a question we can deal with it quickly and sympathetically, liaising with our team when necessary.
Naše nezávislé ocenenia oceňujú najlepšie značky v oblasti služieb zákazníkom. O víťazoch sa rozhoduje na základe hodnotení, ktoré dostávajú od svojich zákazníkov.
V mene podnikov, ktoré s nami spolupracujú, nezávisle zhromažďujeme spätnú väzbu. Naša platforma oslovuje len overených kupujúcich, takže si môžete byť istí, že čítate recenzie od skutočných zákazníkov.
Recenziu na Feefo môžu zanechať len zákazníci s dokladom o kúpe. Zabezpečujeme to tak, že kupujúcich oslovíme hneď po transakcii.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
Situated in Sussex, we’re a friendly company, with lots of experience! In fact we’ve been insuring exotic pets since 1996. We understand the kind of problems that exotic pet owners can face. As a small team, we talk to each other! This means that if you have a problem or a question we can deal with it quickly and sympathetically, liaising with our team when necessary.