Ako sa zbierajú recenzie na Feefo?

V mene podnikov, ktoré s nami spolupracujú, nezávisle zhromažďujeme spätnú väzbu. Naša platforma oslovuje len overených kupujúcich, takže si môžete byť istí, že čítate recenzie od skutočných zákazníkov.

Kto môže zanechať recenziu na Feefo?

Recenziu na Feefo môžu zanechať len zákazníci s dokladom o kúpe. Zabezpečujeme to tak, že kupujúcich oslovíme hneď po transakcii.

Ako overujeme recenzie?

Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.

Ako sa vysporiadať s falošnými recenziami?

Spoločnosť Feefo zabraňuje ľuďom zanechávať falošné recenzie, pretože k poskytovaniu spätnej väzby pozývame len overených kupujúcich.

Recenzie Certainly Wood

Zobrazujú sa všetky recenzie v počte 12,671

Dôveryhodný zákazník

Overená spoločnosťou Feefo

1 year ago

Great Service

Excellent- had a problem booking online, so sent a message. Very quick response and understood the problem and said to call them the next day. I called and the lady was extremely helpful and...

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Hayleigh

Certainly Wood

1 year ago

Thank you so much for your 5 star review! Your review is a great way to let us know we’re on track for making our customers smile! It's wonderful to hear that you had such a great experience with our customer service team. Our team works hard to deliver excellent service, and it’s wonderful to know it’s appreciated. We are grateful for your kind feedback and look forward to assisting you again in the future. Best wishes, Hayleigh

Recenzie produktov

Dátum zakúpenia: 03/08/2025

Ian Stewart

Overená spoločnosťou Feefo

Northwich

1 year ago

Čo povedal/-a Ian Stewart o spoločnosti Certainly Wood:

Great Customer Service

Delivery Company lost my Kindling ( or most of it) and Certainly Wood replaced it immediately. Customer service is second to none

Hayleigh

Certainly Wood

1 year ago

Thank you so much for your wonderful feedback and 5 star review, Ian! We love hearing how happy our customers are with our kiln dried wood and our customer service! Our team works hard to deliver excellent service, and it’s wonderful to know it’s appreciated. I will be sure to pass your feedback onto the team to keep up the amazing work and we look forward to assisting you again in future. Best wishes, Hayleigh

Recenzie produktov

Dátum zakúpenia: 21/05/2025

Dôveryhodný zákazník

Overená spoločnosťou Feefo

1 year ago

Excellent! Kept informed throughout the process.

Hayleigh

Certainly Wood

1 year ago

Thank you for your kind words! We're thrilled to hear you're pleased with the quality of our kiln dried wood and the customer service provided by our team. We aim for nothing but the best, and it's great to know we're meeting expectations. I've passed your comments onto the team, and we look forward to assisting you again in future. Best wishes, Hayleigh

Recenzie produktov

Dátum zakúpenia: 31/07/2025

Dôveryhodný zákazník

Overená spoločnosťou Feefo

1 year ago

Be a member for added value

Great communication, helpful courteous delivery drivers, many thanks

Recenzie produktov

Dátum zakúpenia: 02/08/2025

Dôveryhodný zákazník

Overená spoločnosťou Feefo

1 year ago

Certainly Wood is Certainly a great company to buy from.

I have had difficulties with haulage living on a narrow lane in a Cornish valley. The girls in the office are really good ay sorting it out.

Recenzie produktov

Dátum zakúpenia: 26/07/2025

Dôveryhodný zákazník

Overená spoločnosťou Feefo

1 year ago

Good service.

I have always had prompt and good service from thus company. Any issues have been acknowledged and rectified.

Recenzie produktov

Charlotte Hill

Certainly Wood

1 year ago

Hi, Thank you for taking the time to share your thoughts on FireClub. We appreciate the balanced feedback. You’re absolutely right that FireClub offers year-round savings, which means you don’t have to wait for seasonal promotions to get a good price. One of the additional perks of membership is that during sales, your FireClub discount is applied on top of any promotional offers, giving you even greater value if you do choose to order then. While some members prefer to buy in bulk during a sale, others find the flexibility of ordering as and when they need more convenient, especially with the free delivery, 10% discount, and other member-only benefits that come with FireClub. We’re glad to hear that the convenience side works well for you, and we hope the extra savings during promotions will help the numbers add up even more over time. If you have any queries, please get back in touch. Kind regards, Charlotte

Dátum zakúpenia: 01/08/2025

Dôveryhodný zákazník

Overená spoločnosťou Feefo

1 year ago

Have been using Certainly Wood for about 5 years now and have always been pleased with the quality of their products.

Recenzie produktov

Dátum zakúpenia: 01/08/2025

Dôveryhodný zákazník

Overená spoločnosťou Feefo

1 year ago

Good customer service!

The service has been excellent and the staff have been very helpful. I received some oversized logs which I couldn’t chop up or use so they gave me a refund on them!

Hayleigh

Certainly Wood

1 year ago

Thanks for the 5 star review! Your review is a great way to let us know we’re on track for making our customers smile! Our team works hard to deliver excellent service, and it’s always rewarding to know our customers see it too! We appreciate you taking the time to give your feedback and look forward to assisting you again in the future. Best wishes, Hayleigh

Recenzie produktov

Hayleigh

Certainly Wood

1 year ago

Thank you so much for your kind words and 5 star rating on our Fire Club membership! We are thrilled you see the value in it as much as we do! Please feel free to keep us updated on how the membership works out for you throughout the year. I will pass your comments on to the rest of the team and we look forward to assisting you again in future. Best wishes, Hayleigh

Dátum zakúpenia: 31/07/2025

Dôveryhodný zákazník

Overená spoločnosťou Feefo

1 year ago

Top class delivery and communication

Excellent communication. The delivery driver was spot on. Called me as I was out walking the dog. Asked where I wanted the delivery placed. Did exactly as I asked. Brilliant service

Hayleigh

Certainly Wood

1 year ago

Thank you for the wonderful feedback! We are delighted that you are happy with your purchase and that delivery went smoothly! I will be sure to pass your kind words onto the couriers and we look forward to assisting you again in future. Best wishes, Hayleigh

Dátum zakúpenia: 31/07/2025

Dôveryhodný zákazník

Overená spoločnosťou Feefo

1 year ago

Good website and quick response to any queries.

Hayleigh

Certainly Wood

1 year ago

Thank you for the 5 star review! We're delighted to hear you were happy with your purchase of our KindleFlamers natural firelighters and we are thrilled our team were able to help with all your queries. I've passed your comments onto the team, and we look forward to assisting you again in future. Best wishes, Hayleigh

Recenzie produktov

Dátum zakúpenia: 31/07/2025

Nedostali ste pozvánku zanechať recenziu?

Feefo Trusted Service Awards

Naše nezávislé ocenenia oceňujú najlepšie značky v oblasti služieb zákazníkom. O víťazoch sa rozhoduje na základe hodnotení, ktoré dostávajú od svojich zákazníkov.

Čo sú to ocenenia Trusted Service Awards

Prečo veriť recenziám Feefo?

Zistite viac o spoločnosti Feefo

Recenzie na Certainly Wood

MembershipĎalšie recenzie tohto produktuPrezrieť internetové stránky o produkte

KindlingĎalšie recenzie tohto produktuPrezrieť internetové stránky o produkteSaves the job of cutting up the bigger logs for kindling and ready to use instantly

Flamers 50Ďalšie recenzie tohto produktuPrezrieť internetové stránky o produkteGreat Firestarter's . no paper required , great for wood and charcoal

Extra Small Bulk Bag 25cmĎalšie recenzie tohto produktuPrezrieť internetové stránky o produkteExcellent size logs for our woodburner. Delivery was very efficient - tracking kept us informed. In all, very satisfied both with the product and the service.

KindleFlamer 18 packĎalšie recenzie tohto produktuPrezrieť internetové stránky o produkteGreat - used them previously. Always very effective.

MembershipĎalšie recenzie tohto produktuPrezrieť internetové stránky o produkteMembership with Certainly Wood is a great scheme that offers greater delivery flexibility and value for money if you are buying more than two loads per annum.

MembershipĎalšie recenzie tohto produktuPrezrieť internetové stránky o produkteI order at least 5 large bulk bags for each winter so at a time of big energy bills this is a great saving. We also use the Kindle flamers which are super and solve the problem of dealing with...Prečítať viac

MembershipĎalšie recenzie tohto produktuPrezrieť internetové stránky o produkteThe good bit. Year round savings on orders. This means for me - not having to order during the summer sales. The not so good. CW still run summer sales. And it would be more economical to buy my...Prečítať viac

KindleFlamer 50 packĎalšie recenzie tohto produktuPrezrieť internetové stránky o produkteI have tried these last year for the first time and found them to be very effective.

KindleFlamer 18 packĎalšie recenzie tohto produktuPrezrieť internetové stránky o produkteAs said previously I tried this type of Flamers last year and found them a good alternative to the other type of Flamers you sell.

MembershipĎalšie recenzie tohto produktuPrezrieť internetové stránky o produkteThis is a review about my membership which I have found good value. Information which we get and discounts are very valuable.

KindleFlamer 50 packĎalšie recenzie tohto produktuPrezrieť internetové stránky o produkteGreat way to start a fire.

Ako sa zbierajú recenzie na Feefo?

Kto môže zanechať recenziu na Feefo?

Ako overujeme recenzie?

Ako sa vysporiadať s falošnými recenziami?