Delivery was made on the day specified by a very helpful driver.
Charlotte Hill
Certainly Wood
1 year ago
Thanks for the five stars. Your review is a great way to let us know we’re on track for making our customers smile! We appreciate you taking the time to give your feedback and look forward to assisting you again in the future.
Kind regards,
Charlotte
Thank you so much for your 5-star review! We will share this with the Palletline team to let them know to keep up the amazing work.
Kind regards,
Charlotte
Recenzie produktov
Dátum zakúpenia: 08/09/2025
0
Sprístupniť
Dôveryhodný zákazník
Overená spoločnosťou Feefo
1 year ago
Excellent
Charlotte Hill
Certainly Wood
1 year ago
Thanks for your comment, we appreciate your feedback and are pleased to hear that you are happy with your purchase.
Kind regards,
Charlotte
we are happy with certainly wood for resolving this problem,however we are disappointed with the shipping company,hence 3 Stars
Recenzie produktov
Dátum zakúpenia: 08/09/2025
0
Sprístupniť
Dôveryhodný zákazník
Overená spoločnosťou Feefo
1 year ago
Very good
Recenzie produktov
Charlotte Hill
Certainly Wood
1 year ago
Thank you for your wonderful review! We're delighted to hear you were happy with your purchase and delivery. I've passed your comments onto the team, and we look forward to assisting you again in future.
Kind regards,
Charlotte
Excellent,but could be improved even more by asking the delivery company to give a timed slot if it’s necessary to have proof of delivery .
Charlotte Hill
Certainly Wood
1 year ago
Thanks for your comment, and we appreciate your feedback. Palletline does have an automated ETA system in place, but it looks like we only have your landline number available, not your mobile number. In the future, if you would like to receive text notifications, please provide your mobile number.
If you need assistance with this, please let us know.
Best wishes,
Certainly Wood Team
Very helpful with sorting out the failed delivery, but I think I should have been reimbursed for the timed delivery slot payment I made as this didn't happen and the wood came the following day
Charlotte Hill
Certainly Wood
1 year ago
Thank you for your kind words about our wood. We’re really pleased you’re happy with the quality. I’m very sorry to hear the delivery let you down on this occasion. You are absolutely right; since the timed delivery didn’t take place, the surcharge should have been reimbursed immediately. We’ll ensure this is refunded to you, and I apologise that it wasn’t addressed sooner.
We really appreciate your feedback as it helps us improve both our service and communication. Thank you again for your order. We hope you enjoy your firewood.
Kind regards,
Charlotte
Many thanks for your lovely feedback!
We are delighted that you love your Birch and Oak crate and have found it easier to store in comparison to the bulk bags you had previously.
Please feel free to re-review once you have tried out the product and keep us updated on how you liked the birch and oak species mix.
We appreciate you taking the time to give your feedback and look forward to assisting you again in the future.
Kind regards,
Hayleigh
Thank you for the wonderful review!
We really appreciate your kind words regarding the high quality kiln dried logs in our Ash and Oak crate. Quality and consistency are our priorities, and it’s always rewarding to know our customers see it too!
Thank you for the suggestion regarding your empty crate. I have passed your feedback onto the team and we will take it onboard for future discussion.
In the meantime, it is worth taking a look at our blog for repurposing ideas.
Please see the below link: https://www.certainlywood.co.uk/blogs/news/what-to-do-with-your-empty-firewood-crates
We look forward to assisting you in future!
Best wishes,
Hayleigh
Dátum zakúpenia: 01/09/2025
0
Sprístupniť
Dôveryhodný zákazník
Overená spoločnosťou Feefo
1 year ago
Very smooth.
Hayleigh
Certainly Wood
1 year ago
Thank you for your kind words and 5 star review!
We are thrilled you found the whole process very smooth from ordering to delivery and we are delighted you are happy with your purchase!
We appreciate you taking the time to give your feedback and look forward to assisting you again in the future.
Best wishes,
Hayleigh
Certainly Wood is the largest specialist firewood producer in the UK having pioneered a kiln drying process nearly ten years ago. We are the ‘inventors’ of kiln dried firewood and recommended by most UK stove manufacturers and distributors. We are also the first company to be approved by Hetas under their new Solid Biomass Assurance Scheme. We supply a range of products from premier kiln dried firewood and kindling to log stores and other wood related products.
Naše nezávislé ocenenia oceňujú najlepšie značky v oblasti služieb zákazníkom. O víťazoch sa rozhoduje na základe hodnotení, ktoré dostávajú od svojich zákazníkov.
V mene podnikov, ktoré s nami spolupracujú, nezávisle zhromažďujeme spätnú väzbu. Naša platforma oslovuje len overených kupujúcich, takže si môžete byť istí, že čítate recenzie od skutočných zákazníkov.
Recenziu na Feefo môžu zanechať len zákazníci s dokladom o kúpe. Zabezpečujeme to tak, že kupujúcich oslovíme hneď po transakcii.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
Certainly Wood is the largest specialist firewood producer in the UK having pioneered a kiln drying process nearly ten years ago. We are the ‘inventors’ of kiln dried firewood and recommended by most UK stove manufacturers and distributors. We are also the first company to be approved by Hetas under their new Solid Biomass Assurance Scheme. We supply a range of products from premier kiln dried firewood and kindling to log stores and other wood related products.