Ako sa zbierajú recenzie na Feefo?

V mene podnikov, ktoré s nami spolupracujú, nezávisle zhromažďujeme spätnú väzbu. Naša platforma oslovuje len overených kupujúcich, takže si môžete byť istí, že čítate recenzie od skutočných zákazníkov.

Kto môže zanechať recenziu na Feefo?

Recenziu na Feefo môžu zanechať len zákazníci s dokladom o kúpe. Zabezpečujeme to tak, že kupujúcich oslovíme hneď po transakcii.

Ako overujeme recenzie?

Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.

Ako sa vysporiadať s falošnými recenziami?

Spoločnosť Feefo zabraňuje ľuďom zanechávať falošné recenzie, pretože k poskytovaniu spätnej väzby pozývame len overených kupujúcich.

Recenzie Certainly Wood

Zobrazujú sa všetky recenzie v počte 12,668

Dôveryhodný zákazník

Overená spoločnosťou Feefo

1 year ago

Delivered promptly, no issues there. Sadly can't buy logs any more as access impossible for big pallet trucks

Hayleigh

Certainly Wood

1 year ago

Thank you for your wonderful review. We're delighted to hear you were happy with your purchase and that it arrived quickly. We are very sorry that we are unable to supply you in bulk going forward due to the changes in our delivery methods.We hope that a solution can be found in future but if not, it might be worth considering our small courier option for Fire Kits (https://www.certainlywood.co.uk/products/logs-in-boxes). Thank you for being a loyal customer and we are pleased we are still able to supply you with our Flamers natural firelighters and other small parcel deliveries. Best wishes, Hayleigh

Recenzie produktov

Dátum zakúpenia: 17/09/2025

Dôveryhodný zákazník

Overená spoločnosťou Feefo

1 year ago

Delivery was on the agreed day and alerts sent and called in advance.

Precise delivery of order. However, customer service did not reply to my message about the price-volume issue.

Recenzie produktov

Dátum zakúpenia: 10/09/2025

Dôveryhodný zákazník

Overená spoločnosťou Feefo

1 year ago

Good wood

Easy to order and good quality product

Hayleigh

Certainly Wood

1 year ago

Thank you for your kind words! We're thrilled to hear you're pleased with the quality of our kiln dried logs, kindling and Flamers natural firelighters. We aim for nothing but the best, and it's great to know we're meeting expectations. Thank you for choosing us and for letting us know how we did. Best wishes, Hayleigh

Recenzie produktov

Dátum zakúpenia: 06/09/2025

Dôveryhodný zákazník

Overená spoločnosťou Feefo

1 year ago

Have been using certainly woods flamers for around four years now. Their service and products are great. Fast delivery and quality items.

Recenzie produktov

Hayleigh

Certainly Wood

1 year ago

Your review has made our day! It's wonderful to hear that you love our Flamers natural firelighters and Kiln dried kindling so much that you have continued to buy it for the past 4 years and have found starting your fire easier because of them! We always strive to provide high-quality products that make your fire-building experience easier and more enjoyable it's great to hear that we succeeded. Best wishes, Hayleigh

Dátum zakúpenia: 16/09/2025

Dôveryhodný zákazník

Overená spoločnosťou Feefo

1 year ago

The crates must go. The logs are great

I find no benefit in the move to crates. The quality of wood is still 5 star and I'll continue to buy from them, but please return to bags or give customers the option. Or make the crate burnable.

Recenzie produktov

Hayleigh

Certainly Wood

1 year ago

Thank you for taking the time to share your feedback and we appreciate your continued custom. We're really sorry to hear that your experience with the crate didn’t meet your expectations. We understand the switch from bags to crates can be a bit of an adjustment and we appreciate that the handling and unloading may not be the right fit for everyone. The crates are designed to keep the logs well-ventilated and protected during transport, and unlike many standard pallets, every part of the crate is fully burnable — meaning there’s no waste left behind. We’re always reviewing our packaging options and take comments like yours seriously when considering future improvements. Your feedback has been passed along to the team. Best wishes, The Certainly Wood Team

Dátum zakúpenia: 14/09/2025

Dôveryhodný zákazník

Overená spoločnosťou Feefo

1 year ago

Good reliable quality products

Good communication all round. Informed of my two hour delivery slot in good time, and it was honoured.

Hayleigh

Certainly Wood

1 year ago

Thank you so much for your kind words and 5 star rating! It makes our day hearing about how much our customers love our kiln dried logs and Flamers natural firelighters alongside the great service they’ve received from our team. I have passed on your review to the rest of our team and we look forward to assisting you in future. Best wishes, Hayleigh

Recenzie produktov

Dátum zakúpenia: 15/09/2025

Dôveryhodný zákazník

Overená spoločnosťou Feefo

1 year ago

High cost poor delivery

Order process simple. Product very expensive

Recenzie produktov

Dátum zakúpenia: 15/09/2025

Dôveryhodný zákazník

Overená spoločnosťou Feefo

1 year ago

Trouble-free delivery on my chosen date.

My pallet of logs were delivered on the day I chose. The driver brought the pallet to my back garden very efficiently. The whole process took minutes to complete.

Recenzie produktov

Hayleigh

Certainly Wood

1 year ago

Thank you very much for your fantastic 5 star review! We are thrilled you are happy with your Flamers natural firelighters Value pack and your kiln dried logs. It is wonderful to hear that you have found the right fit for you in our small bags of kiln dried logs and that, throughout your years of purchasing from us, our logs have always burned beautifully for you. We really appreciate your kind words and your continued custom. Best wishes, Hayleigh

Dátum zakúpenia: 07/09/2025

Dôveryhodný zákazník

Overená spoločnosťou Feefo

1 year ago

What's not to like save money and the environment

Very good, updated at all time

Charlotte Hill

Certainly Wood

1 year ago

Thank you for your review! We’re pleased you found the service clear and straightforward, and it’s great to hear you value both the savings and the environmental benefits. Kind regards, Charlotte

Recenzie produktov

Dátum zakúpenia: 14/09/2025

Dôveryhodný zákazník

Overená spoločnosťou Feefo

1 year ago

Product arrived punctual and fast. Great service.

Charlotte Hill

Certainly Wood

1 year ago

Thanks so much for your feedback. ! It makes our day hearing about how much our customers love our Flamers and the great service they’ve received. We have passed on your review to our team and look forward to assisting you in future. Kind regards, Charlotte

Recenzie produktov

Dátum zakúpenia: 13/09/2025

Nedostali ste pozvánku zanechať recenziu?

Feefo Trusted Service Awards

Naše nezávislé ocenenia oceňujú najlepšie značky v oblasti služieb zákazníkom. O víťazoch sa rozhoduje na základe hodnotení, ktoré dostávajú od svojich zákazníkov.

Čo sú to ocenenia Trusted Service Awards

Prečo veriť recenziám Feefo?

Zistite viac o spoločnosti Feefo

Recenzie na Certainly Wood

Flamers 500 Value PackĎalšie recenzie tohto produktuPrezrieť internetové stránky o produkteFlamers are great firelighters and the big pack is splendid value

Kiln Dried Kindling Mega BoxĎalšie recenzie tohto produktuPrezrieť internetové stránky o produkte

Flamers 500 Value PackĎalšie recenzie tohto produktuPrezrieť internetové stránky o produkte

Kiln Dried Birch & Oak CrateĎalšie recenzie tohto produktuPrezrieť internetové stránky o produkteGood size delivery and well packaged. Wood burns cleanly.

Flamers 500 Value PackĎalšie recenzie tohto produktuPrezrieť internetové stránky o produkteThese flamers really help to get your fire started quickly and easily. Just three is all that’s needed each time, with kindling around them. Thoroughly recommend.

Flamers 500 Value PackĎalšie recenzie tohto produktuPrezrieť internetové stránky o produkteDo what they say on the box

Kiln Dried KindlingĎalšie recenzie tohto produktuPrezrieť internetové stránky o produkteDoes what it says on the box.

Flamers 500 Value PackĎalšie recenzie tohto produktuPrezrieť internetové stránky o produkteExcellent value ot a good, tried and tested, product

Small Bulk Bag 25cmĎalšie recenzie tohto produktuPrezrieť internetové stránky o produkteDelivered promptly. Good quality product

Small Bulk Bag 25cmĎalšie recenzie tohto produktuPrezrieť internetové stránky o produkteTook a day off work to receive the delivery and was let down. Have had to take another days holiday now to be in for the revised delivery date a few days later

Flamers 500 Value PackĎalšie recenzie tohto produktuPrezrieť internetové stránky o produkteI use two of these each time I light my stove. I find this is quite sufficient to get the fire going. I wouldn’t be without my Flamers.

MembershipĎalšie recenzie tohto produktuPrezrieť internetové stránky o produkteWhat's not to like saves and money and get a tree planted with your order

Flamers 500 Value PackĎalšie recenzie tohto produktuPrezrieť internetové stránky o produkteWhat an outstanding offer. The firelighters are amazing.

Ako sa zbierajú recenzie na Feefo?

Kto môže zanechať recenziu na Feefo?

Ako overujeme recenzie?

Ako sa vysporiadať s falošnými recenziami?